Please note: The app can only be used with the latest version.
With our "My LKH" app, you, as a fully or supplementary insured member, can conveniently and digitally manage many aspects of your private health insurance. In this release of "My LKH," under the motto "More Overview. More Service. More Health," you'll find an optimized, more user-friendly, and significantly broader range of services for better control over your costs and your health.
New for you in this release:
– Your personal homepage with a modernized design and intuitive navigation. Here you'll find important information at a glance and can navigate to all services with just a few clicks. Profile information and a logout function are also located in the upper right corner of the homepage.
– Your individual preventive care plan. Under the "Health" tab, you'll find the new preventive care service at the top. It displays suitable preventive checkups for you (or co-insured persons) based on age and gender. Each preventive checkup also includes a detailed view with in-depth medical and tariff information.
– Digital health consultations via video appointment, health hotline, and doctor's appointment service. When using the video consultation service, you will be redirected directly to the website of LKH partner MD Medicus. For the other services, a telephone call forwarding service is configured – allowing you to access telemedicine services anytime, anywhere.
Tried and tested features remain, only better: All existing functions and services are retained. Your inbox, certificates, contracts, and contact information are still available under the "Contract" tab, and LKH eHealth is available under the "Health" tab. You can also now use the optimized submission service. You will see status updates for your submissions, and your inbox is linked for easy tracking of information and open tasks.
How can you register?
Registration takes place directly in the app. You only need your insurance number, the policyholder's date of birth, and your email address. If the insurance number and date of birth match, a confirmation link will be sent to the email address you provided. After you confirm the link, you can get started.
How do you register?
To use "My LKH," simply log in to the app with your customer details and email address. You will receive access data for the full version of the app by mail after you request activation in the app.
Do you have questions?
We have compiled helpful information about our app and customer portal for you at www.lkh.de/faq/meine-lkh. Can't find the answer you're looking for? We are also happy to assist you by phone at +49 4131 725-1260 or by email at service@lkh.de.
Your satisfaction is important to us!
We appreciate ratings and feedback in the App Store. If you have any questions or problems, please contact us at service@lkh.de.