ottonova

ottonova services GmbH

About this app

ottonova Krankenversicherung AG is Germany's first fully digital private health insurance. With the ottonova app you can always get in direct contact with your insurance and you get your bills reimbursed quickly and easily – without any paperwork.

TRY OTTONOVA
As an ottonova policyholder you find your individual profile in the app and can get started right away. Not yet insured with ottonova? Take a look around the ottonova app and find out more about us. You can easily sign up via our website.

The ottonova app provides these services for our clients:

CONCIERGE
- Get help and answers to questions about your health and your insurance through the chat
- Get vouchers for access to medical advice or research treatment methods, surgeries, clinics and pharmacies with the help of our Agents

DIGITAL DOCTOR VISIT
- Have a video consultation with a doctor from our Swiss partner eedoctors
- Avoid spending time in waiting rooms and get a first diagnosis at home

SMART TIMELINE
- Track important events such as doctor's appointments and related documents
- Access your personal health timeline at any time

HEALTH CHECKUPS OVERVIEW
- All available and future health checkups are clearly displayed
- Never miss any important preventive medical examination again and stay healthy longer

SCAN DOCUMENTS
- Upload invoices, certificates and medical documents to the app using a photo scan and submit them digitally
- Enjoy quick invoice processing and service settlements

All your data in the ottonova app are of course subject to the strict guidelines of the GDPR. More about this: ottonova.de/datenschutz#App

Ratings and reviews

Excellent app and great service. Have had no troubles so far with any claims. Highly recommended!

plus customer support is great app is easy to use to be improved would like to be more independent when it comes to cancel and schedule appointments on your own (maybe like an integration with docto lib?) I would like to see some of the documents provided with an English translation if if such translation was not legally binding (maybe an integration with deepl)

I rarely see such a bad user experience. I have used private insurance in other countries and with different apps& never seen something that bad. Every time you tell them they just ignore you or answer badly like "this is how it is here". There is no linking with any practice so you cannot directly book an appointment, there is no way to look at practice close to yourself, appointment are booked at random days/hours and random location. I could go on and on about everything which is wrong.

What's new

🇬🇧 What we have implemented for you in this release:
- You can find more details about the tariff benefits by searching through them
- We have also fixed some minor bugs
We are looking forward to your feedback, feel free to write us at any time at [e-mail]