
Alex Pozgaj
Absurd! Both me and my son have not managed to go through the ID verification step, the process breaks down at different steps. For me, it "doesn't recognize the face in the frame". Pixel 7, good camera, good light. For my son, the process broke down during the verification call - audio (loudspeaker) issues. Support completely unhelpful "uninstall and install again, maybe that will help". It didn't.
86 people found this review helpful

Felipe Cavallini
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App is great. The customer service is the worst thing in the history of service. Any email you sent will be replied in two or three weeks time with a template answer that 95% of time doesn't answer your question. Quite frustrating if they have your money. I suggest the app if you are looking to start trading and see how things work. Other than that is useless on the long term because customer service is so bad. I spent a whole year trying to transfer my assets overseas. Months of frustration.
56 people found this review helpful

So Cleva
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Not sure why since January this year, my account is still in setup mode. Each time I open the app, it's the same message. "Explore the app while we set up your account." How long does it take to set up a trade republic account? At this point I may just have to delete my account. November 2025 and still my nothing. They want additional verification as the one submitted was rejected. Except you can't upload, scan or take photos.
7 people found this review helpful