
Michael Winger
Tui Blue = great resorts. The app however, needs some work. When booking a massage, the app crashes everytime. Also, no pricing in the app nor explanations about what massage services are available is dumb When reserving a table for dinner, the app doesn't let you book for the same day, only future days. This is especially a problem when trying to book for the day you arrive
126 people found this review helpful
Hi Michael, thanks for getting in touch and for your constructive feedback. We apologize that you had this technical problem. We would like to fix this issue as quickly as we can. Please to let us know the hotel you stayed at via: tui-blue@tui.com. We would appreciate it! Thank you!

Catherine Atkinson
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since the new upgrade unable to get Makadi Gardens information up..even after clicking on the middle icon and entering the hotel name..comes up with error unable to access! the app worked perfectly prior to this. please get it sorted as I have 2 holidays booked for this particular hotel! thank you for the quick reply, I have uninstalled and reinstalled the app I can click on any other hotels and vue their information but still Makadi Gardens shows error in small font!!!
1 person found this review helpful
Dear Catherine, thanks for taking the time to write us! The issue has been resolved some time ago, please hard close your app and reopen it. The TUI BLUE Makadi Gardens will show in the 'My hotels' list again. If you have further questions or comments feel free to write us at tui-blue@tui.com. Thanks!

azi Santacruz
It is the worst app I have ever had to use, so many glitches, constantly not working. Paying thousands for a holiday and their app is so bad it really makes me regret booking with Tui. This is not about mine or anyone else's expectations, this is about the app being extremely neglected. We pay you thousands Tui, invest in your developers, this is embarrassing and shameful!!
Dear Azi, thanks so much for your detailed feedback and we are very sorry to hear you experienced glitches and technical issues. Can you please let us know which hotel you were staying in? We'd like to investigate the cause of these issues and resolve them as soon as possible. If you have more comments for us, please write us at tui-blue@tui.com.