du

EITC, du telecom UAE

About this app

Enjoy the easiest way to manage your accounts and services, with features customised just for you.

Get things done your way in just a few clicks on the du App:

- Check your consumption and balance
- Pay or recharge your line
- Pay or recharge for a friend
- Check for special offers
- Change your plan
- Purchase data and roaming add-ons
- Purchase our products
- Manage your accounts
- Get chat support
- Book an appointment to visit the nearest du store

We update our app regularly to always meet your needs so you can always get things done your way.

Enjoying our app? Rate us or write a review.

Ratings and reviews

Very poor customer service, if it even exists. They force you to deal with the automated responder, which never transfers you to a customer service agent regardless of the reason. Secondly, they impose additional charges without justification and do not allow you to cancel the monthly plan you subscribed to, even after the contract period has ended. They automatically renew it, which is unacceptable to anyone.

Customers service doesn't help much (i think not at all) and asking for high ratings by the end of the call without even solving the issue. They changed my postpaid plan without me knowing. and later i asked to return my plan which i did request many times. But they can't due to the plan im using for years(6) is only limited offer. but instead they offered me with the same fees but rubbish benefits. The worst part is that when you call they'll tell you to visit their shop and vice versa.

Worst services and customer support. App always hanging out. Funniest thing you can't do cancelation of services online or their service centers, only by call center and only on same day of the contract ends . And worst is 30 min you have to connect on phone , and every time call agent says different things and ask to call again later. Terrible!!!

What’s new

Bug fixes and general improvements.
Launching App Exclusive Offers for prepaid users on the du app!
Complete simple actions to unlock exciting rewards all in one place.
We keep updating our App regularly to bring you more value every day.
Enjoying our App? Rate us or write a review.