4.2
241K reviews
5M+
Downloads
Content rating
Everyone
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About this app

Enjoy the easiest way to manage your accounts and services, with features customised just for you.

Get things done your way in just a few clicks on the du App:

- Check your consumption and balance
- Pay or recharge your line
- Pay or recharge for a friend
- Check for special offers
- Change your plan
- Purchase data and roaming add-ons
- Purchase our products
- Manage your accounts
- Get chat support
- Book an appointment to visit the nearest du store

We update our app regularly to always meet your needs so you can always get things done your way.

Enjoying our app? Rate us or write a review.
Updated on
Dec 5, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.2
238K reviews
Elbert Pamintuan
April 12, 2023
Customers service doesn't help much (i think not at all) and asking for high ratings by the end of the call without even solving the issue. They changed my postpaid plan without me knowing. and later i asked to return my plan which i did request many times. But they can't due to the plan im using for years(6) is only limited offer. but instead they offered me with the same fees but rubbish benefits. The worst part is that when you call they'll tell you to visit their shop and vice versa.
159 people found this review helpful
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EITC, du telecom UAE
April 12, 2023
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you
Simply Kat
October 29, 2025
Your security to log in other people to my account without my permission is not good. While I'm changing the password, I need to type the code too many times and it says 'unable to process' because of too many trials. How come your system is not automatically synchronized or generate after entering the code and updating? why it's too difficult to use your apps?
14 people found this review helpful
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EITC, du telecom UAE
August 27, 2025
Please accept our apologies for the inconvenience caused. We request you to please share details of your issue with Customer.care@du.ae. We will resolve your concerns with priority.
Sam M
November 9, 2025
This app is very unreliable, unstable and very slow. First, log in has a 50/50 chance to work if not worse. It's very frustrating really. This is happening for a very long time now, so many updates has passed but it never gets solved. Second, payment of bills in the app has the same 50/50 chance of succeeding. Lastly, everything in the app just loads very slow wether in a stable wifi connection or mobile data. This review is real experience, I've been using du app for more than 10 years now.
6 people found this review helpful
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EITC, du telecom UAE
November 9, 2025
Thank you for downloading our app. We'd love to help you with this issue. We advise you to remove the App then reinstall the latest version from the store, also make sure to update your device’s software too after clearing the cache, then try again to login with UAE Pass option or created username & password initially to get the full access. šŸ’™

What’s new

Discover a fresh look and feel.
Explore an effortless app dashboard.
Enjoy a smoother experience.
Experience a seamless login.

App support

About the developer
EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY P.J.S.C.
mobileapp.support@du.ae
Grand Midwest Tower Flr 43, Bldg 14, AlSalam Tower, Sheikh Zayed Rd Ų„Ł…Ų§Ų±Ų© ŲÆŲØŁŠŁ‘ United Arab Emirates
+971 55 782 2085

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