4.2
251K reviews
10M+
Downloads
Content rating
Everyone
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About this app

Enjoy the easiest way to manage your accounts and services, with features customised just for you.

Get things done your way in just a few clicks on the du App:

- Check your consumption and balance
- Pay or recharge your line
- Pay or recharge for a friend
- Check for special offers
- Change your plan
- Purchase data and roaming add-ons
- Purchase our products
- Manage your accounts
- Get chat support
- Book an appointment to visit the nearest du store

We update our app regularly to always meet your needs so you can always get things done your way.

Enjoying our app? Rate us or write a review.
Updated on
Mar 16, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.2
249K reviews
Elbert Pamintuan
April 12, 2023
Customers service doesn't help much (i think not at all) and asking for high ratings by the end of the call without even solving the issue. They changed my postpaid plan without me knowing. and later i asked to return my plan which i did request many times. But they can't due to the plan im using for years(6) is only limited offer. but instead they offered me with the same fees but rubbish benefits. The worst part is that when you call they'll tell you to visit their shop and vice versa.
203 people found this review helpful
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EITC, du telecom UAE
April 12, 2023
Hi, kindly forward your account number & the details to mobileapp.support@du.ae to check further. Thank you
Yaseen M. Tom
January 20, 2026
If there was an option for 0 stars, I would've chosen that. I made a mistake of getting a service from Du, and it's been a week and they can't even do any effort to solve the issue, which is very simple to solve. However, each one of du, just plays ping pong with me. What a useless customer service management and useless staff, of course they are following what the useless management is gorcing them to do. Worst experience, and I'll make sure non of acquaintances fall into the same rabbit hole.
29 people found this review helpful
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EITC, du telecom UAE
January 20, 2026
Hi, please accept our apologies for the inconvenience caused. We request you to please share details of your issue with Customer.care@du.ae. We will resolve your concerns with priority.
Harpreet Singh
March 1, 2026
This app is highly disappointing. It fails to function correctly; it often just blinks and refuses to load. When it does open, the performance is inconsistent and the information provided is frequently incorrect. It is impossible to rely on an app that provides wrong data and crashes so often. I hope the developers fix these bugs and improve data accuracy soon. Currently, it’s not usable.
5 people found this review helpful
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EITC, du telecom UAE
March 2, 2026
Thank you for downloading our app. We'd love to help you with this issue. We advise you to remove the App then reinstall the latest version from the store, also make sure to update your device’s software too after clearing the cache, then try again to login with UAE Pass option or created username & password initially to get the full access. 💙

What’s new

- Ramadan wishes and invites: Share the spirit of Ramadan and send personalised wishes and invites from the du app.
Roam like home, wherever you want: Stay connected abroad with our Roam Like Home bundles for our prepaid plans.

- Special recharge offers: Discover personalised offers directly on your recharge screen

- Flexi plans auto-renewal: Turn on auto-renewal when recharging and enjoy uninterrupted Flexi benefits.

Enjoying our App? Rate us or write a review.

App support

About the developer
EMIRATES INTEGRATED TELECOMMUNICATIONS COMPANY P.J.S.C.
mobileapp.support@du.ae
Dubai Hills Estate, Business Park 2 إمارة دبيّ United Arab Emirates
+971 55 782 2085

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