
William Thomson
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Crashes every time I try to open the app now... Clicking on the Incentives tab appears to have triggered it. Clearing the Storage & cache and logging back in seems to fix the immediate problem for me... until you click on Incentives again... Fix your POS app, please? Edit: I'm not emailing ANYONE. I gave you all the details of the issue, now figure it out.
2 people found this review helpful
ev.energy ltd
June 16, 2026
Hi William, thank you for your review. This issue hasn't been reported by other users so we will need you to email our support team so that we can look into the settings of your account to understand what might be happening. Have a nice week! - Jess

Jonathan Brier (wolfgang8741)
Don't bother if you don't have a Tesla. The app never worked and the support chat bot is so broken that you get logic that always ends with "ok that fixed it", but no option to say nope I still have an issue and I need contact a human. I tried a 2021 Hyundai and kept getting unplugged when I'm plugged in and asking to reconnect every morning. After a few days of not being able to report the issue for a listed compatible vehicle model and year. It needs to just work and let people submit issues.
3 people found this review helpful
ev.energy ltd
June 10, 2026
Hello! We appreciate your feedback regarding the app and the support chat bot. Please email details to support@ev.energy and refer to this review to help us resolve the matter faster. - Chris

John Hawkins
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I have a Chevy Bolt with OnStar subscription (which is required), and I would add the account and car to ev.energy, and for the first day it would record when my car is charging accurately, but stop communicating for the following days. The only fix I found is to unlink your car and account, then add them in again, to get it to record charging again. And I have to do this every day. Devs also don't respond to email as well, so good luck getting any help from them.