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I only needed the app for govt and tax purposes. It doesn't function properly since the last update... It doesn't work well using NIE. It always display ERROR try again later. It says my NIE is expired when in fact it is not.
16 people found this review helpful
Agencia Estatal de Administración Tributaria
November 21, 2018
Gracias por su comentario, ¿podría escribirnos al correo de soporte con los datos de su dispositivo y el error que tiene para buscar alguna solución? email@example.com
I have NIE and connecting worked. How? At first, I got the same error as the others mentioned because I didn't read all the instructions they provide. If you have NIE, you need to start the support number with C and the number on the back of the NIE IF the number has 8 numbers. IF the number has less than 8, then you need to add as many zeros as necessary after the first C to make up 8 numbers. Example: IF support number on the NIE is 12345678, then you need to introduce C12345678. IF support number on the NIE is 1234567, then you need to introduce C01234567. Suggestion for the developers/designers of the app: add this instruction in a more obvious and clearer way... I tried 3-4 times looking at the instructions until I decided to read everything in the instructions. The steps should be in your face and easy to find/follow. The website has the same problem when introducing the support number, the instructions are way to much in the right side of the screen and if you have a small window, you don't even see them, you only see the number on the NIE highlighted and that's what you put in the box and then you have the error...
81 people found this review helpful