
Bjørn Olsen
-⭐ Unable to add funds via bank transfer in the app. And on the web I get error "Bank service access pending". Waited 2 days and no change. Contacted support who quickly helped, so I could try and setup bank transfer again. But then I got the same error, which I told support and now they don't reply. Therefore -⭐⭐. Unsure if you can setup automatic payment of borrowed funds on deposits, but wouldn't that be a good idea?
We're sorry for the experience. 😔 The "Bank service access pending" error and the lack of follow-up from our team is not acceptable. Please email support@ether.fi referencing this review so we can prioritize your case. Love the auto-repayment idea too!

Nikos
App works well in Greece with a clean UI. Major flaw: if my balance is exactly €1.20, I can't buy a €1.20 juice – it gets declined as insufficient. Happens every time. Likely a hidden pre-authorization hold that reserves more than the amount. This makes the card useless for exact small purchases. Please fix the balance display to reflect the true spendable amount without hidden holds. Otherwise, good app.
Thank you for the detailed feedback! 🙏 You're right — some merchants apply a pre-authorization hold slightly above the transaction amount. We'll pass this to our product team to improve balance display clarity. Sorry for the inconvenience!

Matteo Boi
Spent almost two weeks fighting with their support team to complete KYC for a bug in their very badly vibe coded app. They are finally able to send me a link to submit a proof of address document, the document gets rejected. That's it, no option to retry, no possibility to complete KYC. Is it a joke? What kind of procedure is that? Deleting the account I guess
We're truly sorry for this experience. 😔 This is not the standard we aim for. Please email support@ether.fi referencing this review so we can prioritize your case and get your KYC resolved manually. We don't want to lose you.