K L Mac
Every time this app updates, I get the same thing: hanging! Clearing my cache makes no difference. Uninstalling and reinstalling makes no difference. I literally just try it daily until it suddenly works. This is the 3rd time now, so it seems to be 'a thing'. It's really frustrating as it's really useful when it loads and works - though it is slow and glitchy. I hope to god the people who made the app didn't also develop the computer in my Leaf!
Nissan Europe
October 28, 2024
Hi, we appreciate your feedback, and are sorry you're dissatisfied with the NissanConnect Services app. Nissan wants to ensure customers have the best service & experience possible. You may find the following resource useful: https://bit.ly/3sbFi41, and you can speak with our Customer Service team https://bit.ly/3xHPR2r
Kelvin Jones
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Hardly works, never updates. shows vehicle is charging when it's actually unplugged, app is laggy, tried to refresh several times this morning, still showing as 60% and currently charging. when the actual mileage and charging status is different. app seems to work for a few weeks then stops and won't refresh.
Nissan Europe
August 26, 2024
Hi Kelvin, we're sorry to hear you are dissatisfied with the NissanConnect Services app. Nissan would like to provide our customers the best possible service & experience. Therefore, feel free to get in touch with the Nissan Customer Service team https://bit.ly/3xHPR2r or by phone 0330 123 1231 Monday to Friday 8am-8pm, Saturdays 8am-2pm.
Charlotte Fern
Thought I'd check what others were saying on here, as I'd assumed that my app was just playing up - evidently not! The two options I get are either the blank screen with the Nissan logo in the centre, or after a little while, I might get the login screen. Not that it actually allows me to login, that is. It just sits there thinking about it until it freezes. I'd do better staring at a screenshot... Car goes back in a matter of weeks, who knows, the app might have loaded by then. 🙃
10 people found this review helpful
Nissan Europe
October 14, 2024
Hi Charlotte, we're sorry to hear you are having issues with the NissanConnect Services app. Thank you for your feedback. Should you need further assistance, please get in touch with our Nissan Customer Service team https://bit.ly/3xHPR2r