Bouygues Telecom

Bouygues Telecom

About this app

The new Bouygues Telecom application, all-in-one, easy to use and close to you.

Landline, mobile, or both? With the new Bouygues Telecom application, you can identify yourself quickly by facial recognition or fingerprint.
Consumption, bills, packages and subscriptions... All your essential information is visible at a glance, and accessible in one click on your customizable home screen.

But the new Bouygues Telecom application is also…

- Monitoring of your consumption
Whether you are at home, somewhere in France, or abroad, with the new Bouygues Telecom application you can follow your consumption in real time, wherever you are. A practical, mobile service that allows you to add top-ups and options, depending on the variations in your consumption.

- The management of your packages & your subscriptions
Need to know what's included in your or your loved ones' plan? Go to the "My lines" section to access the details of your offers.

- Your new online store
Looking for a new subscription, a more suitable plan with new equipment and bespoke options? Our online store offers a varied and personalized choice.

- Your tailor-made assistance
Thanks to the new Bouygues Telecom application, you have direct access to our assistance services and instant messaging. Misplaced phone? Mobile Assistance is there to support you. Need to drive, install or troubleshoot your Bbox? My Bbox Assistant is there to guide you.

- Permanent access to your invoices
Anywhere, anytime, they can be downloaded or viewed. And if necessary, you also have the option of paying your last bills.

- The management of your optimized WiFi
The "Manage my Bbox" space allows you to personalize your WiFi password and share it with those around you. Network control also allows you to more easily secure and control your children's internet access.

- The geolocation of your Bouygues Telecom technician
Do you have an appointment scheduled with a technician? With our geolocation service, you can follow its arrival in real time, be notified in the event of a delay, and note the quality of the intervention directly from your application.

Ratings and reviews

changed forfait due to not being able to use multi sim as i needed no problem with internet or main phone,changed to 2h 1Giga recieved esim charged 1e for sim, sim not accepted by my old samsung,changed for physical sim 10e no problem in paying that could not instal took sim to shop in Vire, said sim was u/s had only been placed in phone that morning solution change sim for another 10e no exchange of non working sim for free not company policy thankfully 2nd sim worked

Horrific customer service experience. They lie about the offers they're making. The advisor that called me lied multiple times about the price of my subscription and the internet speed it comes with, even though I've mentioned it multiple times after seeing the contract. I've had to call 4 different times to cancel, and each of them said it would be canceled, only to find out they didn't. Save yourself the headache and use a different internet provider.

It's one of the worst Telecom services in France, overcharging for no reason. I bought the 1GB per month plan (as I don't use much data) unfortunately I went a little over 1 GB four times (4 months) and they gave me an extra 1 GB for 30€. It's unbelievable ( in a bad way). I would recommend to have a different service, for the ones who are thinking of opting for Bouygues. Please don't go for it.

What’s new

Cette version vous apporte plus d’autonomie dans la gestion de votre offre, avec la possibilité de réaliser simplement la cession de votre ligne ou, pour les clients Smart Change, de changer de smartphone facilement. Découvrez également nos options pour enrichir votre offre selon vos besoins.
Si l’app vous plaît, pensez à la noter 5 étoiles

L'Équipe App Bouygues Telecom