146 reviews
Content rating
Everyone
10K+
Downloads
Content rating
Everyone
Learn more
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About this app

PONANT EXPLORATIONS GROUP enhances your exceptional cruise experience

Are you sailing soon with PONANT or Paul Gauguin Cruises? The PONANT EXPLORATIONS GROUP app accompanies you through your travel preparations and throughout your stay aboard. Immerse yourself in your brand's universe and discover all the services that will enhance your cruise.

Before your voyage Prepare your cruise with complete peace of mind. Receive notifications to pre-book your pre and post-cruise programs, as well as your excursions. Discover in advance the Captain and crew who will accompany you during your stay.

Access your packing checklist, clothing recommendations from our experts for your destination, and formalities to arrange before departure. Review your voyage itinerary and find details about your cabin amenities.

During your voyage Once aboard, the app streamlines all your needs. Discover your cruise highlights, day by day. Add your favorite excursions to your wishlist and view the most beautiful photos of your journey.

Order your breakfast and room service from your smartphone. Conference programs, spa relaxation sessions... Access all your important onboard appointments at a glance.
Embarking with us soon?
Updated on
Aug 4, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
  • This app may share these data types with third parties
    App activity, App info and performance, and Device or other IDs
  • This app may collect these data types
    Personal info and Messages
  • Data is encrypted in transit
  • Data can’t be deleted

Ratings and reviews

140 reviews
Steve Siedschlag
June 22, 2026
I am unable to logon. App goes away for 60 seconds and then asks if I want to logoff.
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Sharon B
February 17, 2026
As much as I love Ponant, this app is simply an embarrassment. I am not connected to the ship's wifi, according to this app. Meanwhile I am browsing the internet and using every other app on my phone in the 🌅 ddle of the ocean with data turned off. Please, just remove this, and stop prompting your guests to install it.
2 people found this review helpful
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PONANT EXPLORATIONS GROUP
March 18, 2026
Dear Sharon B, Thank you for your feedback, we are very sorry about your experience with our appplication, we have reported the issue to our IT team.We appreciate your input and hope to provide a smoother experience in the future. Kind regards
David Smith
November 22, 2023
Bug ridden. Tells me there's no upcoming cruises even when I'm on a cruise and have another booked! Have to terminate the App then try again and it MIGHT come right after several retries. Only just OK when on a cruise and it's got it's act together.
7 people found this review helpful
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PONANT EXPLORATIONS GROUP
December 5, 2023
M. Smith, thank you for taking the time to provide feedback on our app. We apologize for any inconvenience you may have experienced. We would greatly appreciate it if you could contact our mobile support team at mobileapp.support@ponant.com. They would be very interested in gathering more information about this bug! Regards, the PONANT team.

What’s new

Various improvements and fixes
Content rating
Everyone
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App support

About the developer
COMPAGNIE DU PONANT
mobileapp@ponant.com
408 AVENUE DU PRADO 13008 MARSEILLE France
+33 6 07 26 16 57