Austin 311

- July 20, 2017

Everyone

Travel & Local

( 44)

Description

Austin 311 provides uncomplicated access to City services and information and is aligned with the City of Austin's goal to become the best managed City in the country.

Reviews

3.9

44 total

5 24

4 5

3 7

2 3

1 5

Charles Bastian

The map barely works, and you can't just type in an address. Horrible app. And, when you do get on submitted, the lazy #Austin311 employees just close the tickets without doing anything. That are holding up the standard of worthless governments.

Harlan Stanley

Totally useless They just close the ticket as resolved. My kid's arm is broke now as a direct result from 6 years of complaints about a messed up sidewalk. Someone in my neighborhood has the Zika virus because of standing water thanks guys.

Bill Ellis

Request gets closed and ignored and unfixed just as soon as you post the request

Joschua von Beres

Great App More cities should follow this model. Great way to quickly get tgings inproved around the city!

greg drebert

The great advancement in technology for a really great town of Austin this is a wonderful service

Tim Lohman

Requests ignored I submitted multiple requests, which I thought was great. Unfortunately, they just mark them as resolved and close them without actually fixing any of the issues. Worthless and a waste of time!

User reviews

Charles Bastian July 25, 2017

Harlan Stanley December 10, 2016

Bill Ellis June 28, 2017

Request gets closed and ignored and unfixed just as soon as you post the request

Joschua von Beres December 13, 2016

Great App More cities should follow this model. Great way to quickly get tgings inproved around the city!

greg drebert May 14, 2016

The great advancement in technology for a really great town of Austin this is a wonderful service

Tim Lohman January 11, 2016

Joel Martin October 30, 2015

Could be better Can't get the Captcha to work from Android phone

Stuart Rench June 20, 2015

Just call If you pick the wrong category, they just ignore the request. And not every category is available for selection...so you are doomed for failure from the get go.

david holmes February 11, 2015

Decent app, horrible implementation. When I tried to make a report, I had to pick a category for the report. There were a dozen or so I had to choose from and evidently I picked wrong. I got an email: your report has been canceled bc you picked ___ and it belonged in ___ category.

Jennifer Fernandez February 13, 2015

Great App! Some ppl make things seem worse than what they are. I've seen some of these complaints and over exxagerated... Mind your business..

John T April 18, 2015

Accomplishes Nothing It's a great way to establish communication with 311 but requests are closed without being resolved (pothole).

Clayton Hunter December 26, 2014

311 Nice app. It works depending on the issue.

November 28, 2014

Nice Looking App - Same Lousy 311 Don't let this nice looking app fool you. Reports are falsely marked "resolved" and cases are "closed" when in fact the problem still exists. There is often little to no follow through and zero accountability.