
Alkabut Samsung
everyone must be sure before deal. voucher somehow tricky, after tax and so on. no time for customers to check in details. ADVICE: better NOT entice customer with vouchers and discount if too many tricks in terms and conditions. table C7, lotte avenue, dec21, 2025. time: 19.00
Ismaya Group
December 23, 2025
Hi Alkabut Samsung,
We’re sorry for the confusion with the voucher. Your feedback is valuable. If you need assistance with vouchers, feel free to contact us at +62 817-831-363.
Regards,
ISMAYA+ Team

Sridhani Pamungkas
using the delivery option from this app....I have changed the delivery point address manually by selecting the maps and put additional notes. but then, the changes are not working. trying to chat the customer services but simply said cannot change and deliver to the whatever address mentioned on the app, which is wrong. no other help and solution. lucky you who receive my package for free.... will never use it anymore.
1 person found this review helpful
Hi Sridhani Pamungkas,
We sincerely apologize for the experience you had. We understand how frustrating this must have been, and we’ll make sure to review and improve our process to prevent this from happening again. For further assistance, please contact our team at +62 817-831-363.
Regards,
ISMAYA+ Team

Christian P. del Espiritu
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I availed the new member (signing-up) discount, but I waited for more than 30minutes for the bill-out ticket. DONT EVER OFFER DISCOUNT if the return is I have to wait, SUCH A WASTE OF TIME! Without discount, billing ticket is fast! Restaurant: Pizza Ebarra, CITOs branch.
Ismaya Group
September 22, 2025
Hi Christian P. del Espiritu,
We sincerely apologize for the inconvenience during your visit. Your feedback is valuable and will be used for service improvements. If you encounter any issues, kindly contact us at +62 817-831-363 so our team can assist you. We look forward to serving you better next time.
Regards,
ISMAYA+ Team