![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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The app itself works fine and I genuinely appreciate the fact that it gives international fans the opportunity to support their favorite artists. However, there's a major issue with earning starpoints by completing missions via tapjoy. I've completed almost a dozen missions but I haven't actually received starpoints for most of them. I've filed complaints to no avail. It's frustrating that the app features a pivotal function that simply does not work.
9 people found this review helpful
Studio M&C, Inc.
October 31, 2018
Hello, this is STARPASS. We apologize for the inconvenience.
If you are having trouble receiving points from the missions tab, please follow these steps to request support to Tabjoy.
https://d2cg24p20j4o18.cloudfront.net/TabJoyCsImg/tabjoyEn.html
If you still have issue receiving Starpoints, contact starpass@rowem.com.
![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
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Honestly now I hate this app. Update too often and well, it works well before the last update. But now, 'everytime' I finished watching an ads it suddenly crashed, going blank. And I needs to relaunch the app but when I open it again, my points are not there. They're just GONE! Now it just waste my data!! --" Dear Starpass, please fix this problem. And if there's any update again, could you add SF9 also? Thank you.
12 people found this review helpful
Studio M&C, Inc.
January 30, 2019
Hello this is STARPASS. We apologize for the inconvenience.
Please send us your Device/OS information with detailed issues to starpass@rowem.com
We will be sure to look into the issue and get back to you!
Also, we will be constantly adding new Stars to Mystar. We will be sure to notify you when 'SF9' has been added to Mystar
![](https://play-lh.googleusercontent.com/a/ACg8ocJ0XduKcjrlEXCoxXr7PSrOC7R0GS5WKrCxAypGE5KCmRqF9w=s32-mo)
Hyukie Roha
I loved it! It's better than the Starplay (in my opinion). It has less errors and it doesn't lag. Also, it's good that the voting app is already for two music shows. Less storage to occupy 😊. I haven't encountered any error yet, since the first time I used it. And I think that's incredible. Being an IT student, I know how hard it is to avoid errors in your program. Good job Starpass! Keep uo the good work!
45 people found this review helpful