HiveThread

HiveThread

About this app

HiveThread is a multi-channel inbox for small business teams. Manage SMS, web chat, Instagram, and Facebook Messenger conversations from one place, so you never miss a customer.

Built for cafes, salons, cleaners, trades, and any small business that gets messages from multiple platforms and needs to reply quickly without flipping between apps.

Key features:
• One inbox for SMS, Instagram DMs, Facebook Messenger, and your website's chat widget
• Reply on the go with push notifications and tap-to-reply
• AI-suggested replies that learn your team's voice
• Multi-channel filtering and quick views
• Quiet hours that mute notifications outside business hours
• Team chat with DMs and group conversations for your team
• Internal notes on conversations so the team stays in sync

This app is sign-in only for existing HiveThread customers. New to HiveThread? Visit hivethread.io to get started.

Questions? Email [e-mail].

What’s new

First release of HiveThread for Android.

Sign in to manage SMS, Instagram, Facebook Messenger, and web chat conversations from one inbox. Push notifications for new messages, tap-to-reply, team chat, and AI-suggested replies.