HiveThread

HiveThread

About this app

HiveThread is a multi-channel inbox for small business teams. Manage SMS, web chat, Instagram, and Facebook Messenger conversations from one place, so you never miss a customer.

Built for cafes, salons, cleaners, trades, and any small business that gets messages from multiple platforms and needs to reply quickly without flipping between apps.

Key features:
• One inbox for SMS, Instagram DMs, Facebook Messenger, and your website's chat widget
• Reply on the go with push notifications and tap-to-reply
• AI-suggested replies that learn your team's voice
• Multi-channel filtering and quick views
• Quiet hours that mute notifications outside business hours
• Team chat with DMs and group conversations for your team
• Internal notes on conversations so the team stays in sync

This app is sign-in only for existing HiveThread customers. New to HiveThread? Visit hivethread.io to get started.

Questions? Email [e-mail].

What’s new

Improves calling for accounts with calling enabled, including incoming calls when your phone is locked, outgoing customer calls, speaker controls and voicemail. Calling remains available only to the current pilot account.