
A Google user
I have been waiting more than 30 days for approval, sent several emails with no acknowledgement at all of receipt. This is a very difficult process my phone heats up so badly just waiting for the system to scan and when it does it kicks out sends you back to the country of origin and you start the process all over again. The company that selected this app for ID purposes you really need to rethink your choice, worst experience ever and not to mention your personal info is who knows where.
11 people found this review helpful

Ivan Vyalov
Absolute garbage of an app, absolute worst experience, absolutely unbearable. You do everything it asks you to do, it greenlights all your inputs, thanks you, says goodbye, and in half an hour you get an email notification that the procedure failed for technical reasons. What reasons? Technical. More details, maybe please? Nah, none of your business, customer. Go ahead and jump more through our hoops. When it does return a problem, there's no way to check what you did wrong. Equally useless.
2 people found this review helpful
Dear Mr. Vyalov, we are continuously working on new methods and technologies to improve the overall customer experience and have more customers complete the process. Your feedback is our motivation to continue this journey. Thank you for your feedback and we do hope you will give us another chance sometime soon. Best regards, your IDnow team.

Chris Pearse
Don't use unless you have a passport. Attempted multiple times using Canadian driver's license and would not work. The app is incredibly sensitive to light, if there is any glare whatsoever it will not scan properly. It took a few scans of my passport before it accepted it as useable. Too bad because the interface is good.