IDnow Online Ident

IDnow GmbH

About this app

IDnow Online Ident allows you to digitally verify your identity or sign contracts electronically in just a few minutes. All you need is a mobile device, a stable internet connection, and a valid ID document.
Save yourself the hassle of queuing up to show your ID card at a bank or postal office. IDnow Online Ident offers highly secure and officially accepted ways to digitally prove your identity or sign contracts online. And the best part is: It is completely free of charge and only requires a few minutes of your time.
IDnow VideoIdent: Our default identification method will connect you with one of our ident specialists via video chat. This expert will guide you throughout the entire process. Have your ID document ready and just follow the easy instructions.
IDnow eID: Where applicable, you may have the option to quickly verify your identity via a German electronic ID card without the need for a video chat. All you need is an NFC-enabled smartphone that serves as a card-reader and securely transmits the encrypted data of your eID.
IDnow eSign: You will also be able to digitally sign relevant documents at the end of the video identification process. The process can be completed in just a few minutes from the comfort of your home, avoiding any media mismatch or need of additional hardware.
Be assured that your personal data is safe with us as all our identification processes are being audited regularly and comply with the highest security standards.
IDnow Online Ident runs on Android devices with front and back camera from Android version 5 and higher.
IDnow is a market-leading provider for identity verification and electronic signature solutions. For further information go on our website https://www.idnow.io/.
In case you need support with the identity verification itself, directly go to https://help.idnow.io/hc/en-gb.
Please note that IDnow also offers the app IDnow AutoIdent for AI-powered identification. If your token is not accepted on the home screen, you may need to switch to the IDnow AutoIdent app.

Ratings and reviews

Worst ever app controls, and WORST EVER customer service. They are very unfriendly, not professional, complete waste of time, had to call / dial again 7-8 time, days long, just to get a simple task done. I have 50 Mbit/sec connecion, but their app is having all kind of problems. The workesr know how bad their app and connection is, so they keep hanging up. There are many other better working service providers for remote identification serices.

The first time I tried to use the app it froze while I was connected with a person carrying out identification. When I tried again the app no longer even let me get to that stage - as I scanned my passport it said I needed to make sure I was scanning the back and front of the same document (I was). I tried again the next day and everything worked ok, but I wasted a lot of time.

I'm waiting now for 2 hours already and no Ident Specialist is picking up the Video Call to complete the ID Verification, no matter if I'm on the app or website. Overall it feels bugged, slow and if you need help there is no support - I would give 0 stars if I could. The worst experience

What’s new

- Android 16 compatibility support
- Enhanced security with improved dTLS management
- Expanded error code handling with standardized error responses across the SDK
- Upgraded camera functionality for improved reliability and performance
- Enhanced service binding management for increased stability