IDnow Online Ident

IDnow GmbH

About this app

IDnow Online Ident allows you to digitally verify your identity or sign contracts electronically in just a few minutes. All you need is a mobile device, a stable internet connection, and a valid ID document.
Save yourself the hassle of queuing up to show your ID card at a bank or postal office. IDnow Online Ident offers highly secure and officially accepted ways to digitally prove your identity or sign contracts online. And the best part is: It is completely free of charge and only requires a few minutes of your time.
IDnow VideoIdent: Our default identification method will connect you with one of our ident specialists via video chat. This expert will guide you throughout the entire process. Have your ID document ready and just follow the easy instructions.
IDnow eID: Where applicable, you may have the option to quickly verify your identity via a German electronic ID card without the need for a video chat. All you need is an NFC-enabled smartphone that serves as a card-reader and securely transmits the encrypted data of your eID.
IDnow eSign: You will also be able to digitally sign relevant documents at the end of the video identification process. The process can be completed in just a few minutes from the comfort of your home, avoiding any media mismatch or need of additional hardware.
Be assured that your personal data is safe with us as all our identification processes are being audited regularly and comply with the highest security standards.
IDnow Online Ident runs on Android devices with front and back camera from Android version 5 and higher.
IDnow is a market-leading provider for identity verification and electronic signature solutions. For further information go on our website https://www.idnow.io/.
In case you need support with the identity verification itself, directly go to https://help.idnow.io/hc/en-gb.
Please note that IDnow also offers the app IDnow AutoIdent for AI-powered identification. If your token is not accepted on the home screen, you may need to switch to the IDnow AutoIdent app.

Ratings and reviews

Crashed twice on my phone almost at the end of the verification process. Time wasted on both ends. My wife had the same experience. During the verification process with the agent the app cuts off and error message displays that the verification failed. It took 4 attempts to finally finish the authentification process. One agent complaint about bad internet connection but we have fibre optic and the bad internet connection is at the call centre end. Worst experience ever. Do avoid

Garbage App keeps failing in the middle of the identity verification workflow without saving anything, so you need to start over every time. But when it fails in that way, it freezes and you cannot restart the workflow without restarting your phone (even re-installing the app doesn't solve this). It requires creating an account, but you cannot do this ahead of the live session with the specialist - this would at least let you save your photo and photos of your ID...

Worst ever app controls, and WORST EVER customer service. They are very unfriendly, not professional, complete waste of time, had to call / dial again 7-8 time, days long, just to get a simple task done. I have 50 Mbit/sec connecion, but their app is having all kind of problems. The workesr know how bad their app and connection is, so they keep hanging up. There are many other better working service providers for remote identification serices.

What’s new

We have made the required changes to the flow that allow us to support additional use cases pertaining to digitally signing documents.