IDnow Online Ident

2.5
54.6K reviews
1M+
Downloads
Content rating
Everyone
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About this app

IDnow Online Ident allows you to digitally verify your identity or sign contracts electronically in just a few minutes. All you need is a mobile device, a stable internet connection, and a valid ID document.
Save yourself the hassle of queuing up to show your ID card at a bank or postal office. IDnow Online Ident offers highly secure and officially accepted ways to digitally prove your identity or sign contracts online. And the best part is: It is completely free of charge and only requires a few minutes of your time.
IDnow VideoIdent: Our default identification method will connect you with one of our ident specialists via video chat. This expert will guide you throughout the entire process. Have your ID document ready and just follow the easy instructions.
IDnow eID: Where applicable, you may have the option to quickly verify your identity via a German electronic ID card without the need for a video chat. All you need is an NFC-enabled smartphone that serves as a card-reader and securely transmits the encrypted data of your eID.
IDnow eSign: You will also be able to digitally sign relevant documents at the end of the video identification process. The process can be completed in just a few minutes from the comfort of your home, avoiding any media mismatch or need of additional hardware.
Be assured that your personal data is safe with us as all our identification processes are being audited regularly and comply with the highest security standards.
IDnow Online Ident runs on Android devices with front and back camera from Android version 5 and higher.
IDnow is a market-leading provider for identity verification and electronic signature solutions. For further information go on our website https://www.idnow.io/.
In case you need support with the identity verification itself, directly go to https://help.idnow.io/hc/en-gb.
Please note that IDnow also offers the app IDnow AutoIdent for AI-powered identification. If your token is not accepted on the home screen, you may need to switch to the IDnow AutoIdent app.
Updated on
Jan 19, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance
This app may collect these data types
App info and performance
Data is encrypted in transit
You can request that data be deleted
2.5
54.6K reviews
Gwenaëlle Haag
August 30, 2022
Garbage App keeps failing in the middle of the identity verification workflow without saving anything, so you need to start over every time. But when it fails in that way, it freezes and you cannot restart the workflow without restarting your phone (even re-installing the app doesn't solve this). It requires creating an account, but you cannot do this ahead of the live session with the specialist - this would at least let you save your photo and photos of your ID...
6 people found this review helpful
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IDnow GmbH
August 31, 2022
Dear Ms. Haag, our sincere apologies for any inconvenience. Due to a legal requirement, it is unfortunately not allowed to "continue" or "reuse" data of an identification already started. Therefore, in the event of an interruption, IDnow must restart and repeat the entire identification process, regardless of the reason for the interruption.
Andres Ardila
March 11, 2022
Miserable user experience. Said I could use email or phone to get a confirmation, app froze after pressing continue. App then crashed several times while taking a photo, other times it did not recognize the document, then asked for the back of my passport (whatever that is), then crashed because my Bluetooth was on. Every try I had to reenter the same information and take the same pictures over and over and over again, finally got to a rep, call dropped. Tried again, black screen. Appalling.
9 people found this review helpful
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IDnow GmbH
March 14, 2022
Dear Mr. Ardila, we are very sorry that you are experiencing this issue. This can be down to multiple reasons. Please send us an email at help@idnow.de (containing Ident-ID, document type, device type and brief description of situation) , so we can take a look at your case and clarify this. With kind regards, your IDnow team.
Mtl U
June 10, 2020
Worst ever app controls, and WORST EVER customer service. They are very unfriendly, not professional, complete waste of time, had to call / dial again 7-8 time, days long, just to get a simple task done. I have 50 Mbit/sec connecion, but their app is having all kind of problems. The workesr know how bad their app and connection is, so they keep hanging up. There are many other better working service providers for remote identification serices.
20 people found this review helpful
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What's new

Minor UX improvements:

Automatically opening the keypad upon launching the app
Better positioning of animations in VideoIdent Plus
Reduction of the time it takes animations to finish and allow the user to continue

Bug fixes:
We observed an issue with the eID image capture feature with customers with a certain setup. This has been fixed and it is working as expected now