Prison Video

1.01K reviews
Content rating
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About this app

From the same team behind the award-winning service, Prison Voicemail, Prison Video enables approved social contacts to take part in video calls with loved ones in any UK prison operated by HMPPS.

Typically, prisoners are allowed up to 2 free video calls per month.

Simply register, add your contact and request your first call.

This service is not currently available for prisoners held in the United States.

Need help? Contact the team on
Updated on
Jul 22, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Photos and videos, and App info and performance
This app may collect these data types
Personal info, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

960 reviews
Rosalyn Byrom
June 6, 2024
I have been trying for 2 months now to book a video call with my partner and it continues to say no slots available and I know that is not true as my partner asked prison and there is always slots been trying to get this fixed for ages and get no where.
1 person found this review helpful
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Phonehub IO Ltd
June 6, 2024
Sorry to hear this but this this will be an operational issue at the prison and has nothing to do with the app. Prisons have limited availability for calls, so we would suggest you register for alerts, to see when new slots are available and keep requesting calls. If you need clarification please contact our support team on
Jammer James
July 6, 2024
Be great to have a vid call. Pretty long verifying, plus hard to get a booked call. Fkn prison people don't seem to give a damn, when you want to keep on touch with someone. Hope they pull their socks up, and make it easier to schedule a call
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Candice Tote
May 16, 2024
Was horrible didn't get 3 minutes with me wife Julie the sound went off and her face and body was just still couldn't hear anything from both sides not happy at all I'm not happy we wait for weeks to get a video call as she's that far away noone can get to see her I've never had a visit with my wife since she was moved from low Newton I used to visit her twice a week and we really need the video calls and she's going through so much I've just found out I've got cancer and family can't get 2 visi
1 person found this review helpful
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Phonehub IO Ltd
June 6, 2024