Prison Video

945 reviews
Content rating
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About this app

From the same team behind the award-winning service, Prison Voicemail, Prison Video enables approved social contacts to take part in video calls with loved ones in any UK prison operated by HMPPS.

Typically, prisoners are allowed up to 2 free video calls per month.

Simply register, add your contact and request your first call.

This service is not currently available for prisoners held in the United States.

Need help? Contact the team on
Updated on
May 15, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Photos and videos, and App info and performance
This app may collect these data types
Personal info, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

901 reviews
Mandy Enfield
April 6, 2024
Half hr call down to 4 mins due to unreachable server.!!! In the last 2 months March and April 2024, one booking I was not notified about the second was cancelled with no notice due to system being down!. It seams that if you can book your own appointment this works if it's prison booked it does not. The person I talk to had a meeting via this app in the morning before our time was scheduled, so how come system is down????
4 people found this review helpful
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Clair Ford
March 21, 2024
I've not had any issues using this app , I've been connected every time and remained connected for the half an hour time slots
4 people found this review helpful
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Phonehub IO Ltd
March 26, 2024
Thank you for your review! We sincerely appreciate it.
bernadette Harford
April 1, 2024
really great to see your loved one and I imagine it helps with their mood which is good all round. easy to book
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Phonehub IO Ltd
April 24, 2024
Hi there, thank you for taking the time to leave your kind review! We sincerely appreciate it! If you ever have any queries or concerns in future, please do not hesitate to reach out to us at

What's new

In this update, we have added a few fixes and improvements to make Prison Video even better.