Prison Video

Phonehub IO Ltd

About this app

From the same team behind the award-winning service, Prison Voicemail, Prison Video enables approved social contacts to take part in video calls with loved ones in any UK prison operated by HMPPS.

Typically, prisoners are allowed up to 2 free video calls per month.

Simply register, add your contact and request your first call.

This service is not currently available for prisoners held in the United States.

Need help? Contact the team on [e-mail]

Ratings and reviews

Don't be fooled! Got the app and set up my account, eventually got a slot for a call. It had an intermittent lag and random sound issues but it was wonderful to see my man. Finally managed to book a second call, opened the app and clicked our call then spent the next 32 minutes staring at the screen while it displayed "waiting for prison monitor to join the call" got to the end time of the call, screen closed and the nonexistent call was declared as finished!!! no call happened!! total joke!!

it's great to have the video calls. Especially when you can't get to do frequent visits due to distance or whatever reason. phone calls are fine but its good to see them & for them to see you too. The half hour goes quick but its better than nothing. so easy to use too.

I dont like this app. Not user friendly. Doesn't make me feel good. It also doesn't allow me to save the app on my phone I have to keep going in play store and opening app. Its so annoying. I've had 2 cals. And both were bocked due to security issues. Staff at the jail said it system issues. We lost 11mins. I hope it improves. This app doesn't make me feel excited to recieve a vid call

What’s new

In this update, we have added a few fixes and improvements to make Prison Video even better.