Prison Video

Phonehub IO Ltd

About this app

From the same team as the award-winning Prison Voicemail service, Prison Video enables approved social contacts to take part in video calls with loved ones in HM Prisons.

To use the service, it must be available at your contact’s prison.

This service is not available in the USA.

Need help? Contact the team on [e-mail]

Ratings and reviews

Wouldn't recommend this app, total waste of time. Blank screen, no connection and when there is a slight connection the staff pause it, also keeps kicking me off the video. Got to see my partner for a couple minutes. Second time in a row this has happened, pointless waste of 30 minutes. Not going to use it again

This app is a good way of keeping in touch, however there are some issues it does pause for no reason sometimes when no one moved in or out of the screen and also you don't have the ability to use it on a different device to ensure its better when more than one person is on the call like a laptop. Trying to keep two small children still on the call with a small phone is really hard to do.

Terrible app. They really need to sort this out as time for families being lost. Call connects 1-2secs of video then nothing no audio or video an sleeps trying to reboot constantly two weeks running know daughter has not been able to speak to her father due to this app. HMP's need to review these issues and this app as not for for purpose at all. Daughter in tears disgraceful service. Hard enough having a family member in prison. Definitely writing to MP and further

What's new

In this update, we have added a few fixes and improvements to make Prison Video even better.