Very disappointing video call. We look forward to these calls, especially Roberts dad who has Cancer and is under going treatment so can not visit him. The video kept freezing, the sound kept going and the video kept disappearing for monitoring apparently. This was a very stressful experience 😕
4 calls were cancelled within the last 2 months, either at very short notice or no notice at all. As for the previous calls that took place, we kept being cut off during the calls or even disconnected for good half way during the video call. Also the app says calls took place within the last 2 months which is untrue! Extremely poor and disappointed service!
13 people found this review helpful
Phonehub IO Ltd
October 24, 2023
Hi there, unfortunately, calls may be cancelled by prisons for internal or operational reasons that we are not part of. In terms of your app issue, we would really like to look into this and investigate this further. Please could you send details of what you are experiencing to our customer support team at email@example.com?
My cousin and I have been best friends for over a decade. I missed them so much and being able to use this app to talk to them face to face is the best thing ever. I'm so happy this is in place.