
maureen billingham
Don't be fooled! Got the app and set up my account, eventually got a slot for a call. It had an intermittent lag and random sound issues but it was wonderful to see my man. Finally managed to book a second call, opened the app and clicked our call then spent the next 32 minutes staring at the screen while it displayed "waiting for prison monitor to join the call" got to the end time of the call, screen closed and the nonexistent call was declared as finished!!! no call happened!! total joke!!
6 people found this review helpful

Mel Keating
it's great to have the video calls. Especially when you can't get to do frequent visits due to distance or whatever reason. phone calls are fine but its good to see them & for them to see you too. The half hour goes quick but its better than nothing. so easy to use too.
17 people found this review helpful
Phonehub IO Ltd
February 10, 2025
Hi there, thank you for your lovely feedback! We are pleased that you enjoyed the app. If you have any queries or issues, just let us know at support@prisonvideo.com!

A SANDS
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I dont like this app. Not user friendly. Doesn't make me feel good. It also doesn't allow me to save the app on my phone I have to keep going in play store and opening app. Its so annoying. I've had 2 cals. And both were bocked due to security issues. Staff at the jail said it system issues. We lost 11mins. I hope it improves. This app doesn't make me feel excited to recieve a vid call
34 people found this review helpful
Phonehub IO Ltd
September 2, 2022
Hi, we are sincerely sorry to hear that you experienced issues with the service. Please can you email us with further details on support@prisonvideo.com and we will investigate.