Prison Video

4.2
1.73K reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

From the same team behind the award-winning service, Prison Voicemail, Prison Video enables approved social contacts to take part in video calls with loved ones in any UK prison operated by HMPPS.

Typically, prisoners are allowed up to 2 free video calls per month.

Simply register, add your contact and request your first call.

This service is not currently available for prisoners held in the United States.

Need help? Contact the team on support@prisonvideo.com
Updated on
Jun 16, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Photos and videos, and App info and performance
This app may collect these data types
Personal info, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.1
1.65K reviews
maureen billingham
March 11, 2025
Don't be fooled! Got the app and set up my account, eventually got a slot for a call. It had an intermittent lag and random sound issues but it was wonderful to see my man. Finally managed to book a second call, opened the app and clicked our call then spent the next 32 minutes staring at the screen while it displayed "waiting for prison monitor to join the call" got to the end time of the call, screen closed and the nonexistent call was declared as finished!!! no call happened!! total joke!!
6 people found this review helpful
Did you find this helpful?
Mel Keating
February 6, 2025
it's great to have the video calls. Especially when you can't get to do frequent visits due to distance or whatever reason. phone calls are fine but its good to see them & for them to see you too. The half hour goes quick but its better than nothing. so easy to use too.
17 people found this review helpful
Did you find this helpful?
Phonehub IO Ltd
February 10, 2025
Hi there, thank you for your lovely feedback! We are pleased that you enjoyed the app. If you have any queries or issues, just let us know at support@prisonvideo.com!
A SANDS
September 2, 2022
I dont like this app. Not user friendly. Doesn't make me feel good. It also doesn't allow me to save the app on my phone I have to keep going in play store and opening app. Its so annoying. I've had 2 cals. And both were bocked due to security issues. Staff at the jail said it system issues. We lost 11mins. I hope it improves. This app doesn't make me feel excited to recieve a vid call
34 people found this review helpful
Did you find this helpful?
Phonehub IO Ltd
September 2, 2022
Hi, we are sincerely sorry to hear that you experienced issues with the service. Please can you email us with further details on support@prisonvideo.com and we will investigate.

What’s new

In this update, we have added a few fixes and improvements to make Prison Video even better.

App support

Phone number
+441603340588
About the developer
PHONEHUB IO LTD
info@phonehub.io
1-2 The Old Church St. Matthews Road NORWICH NR1 1SP United Kingdom
+44 7398 766244

Similar apps