Prison Video

960 reviews
Content rating
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About this app

From the same team behind the award-winning service, Prison Voicemail, Prison Video enables approved social contacts to take part in video calls with loved ones in any UK prison operated by HMPPS.

Typically, prisoners are allowed up to 2 free video calls per month.

Simply register, add your contact and request your first call.

This service is not currently available for prisoners held in the United States.

Need help? Contact the team on
Updated on
Jun 5, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Photos and videos, and App info and performance
This app may collect these data types
Personal info, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

915 reviews
Rosalyn Byrom
June 6, 2024
I have been trying for 2 months now to book a video call with my partner and it continues to say no slots available and I know that is not true as my partner asked prison and there is always slots been trying to get this fixed for ages and get no where.
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Phonehub IO Ltd
June 6, 2024
Sorry to hear this but this this will be an operational issue at the prison and has nothing to do with the app. Prisons have limited availability for calls, so we would suggest you register for alerts, to see when new slots are available and keep requesting calls. If you need clarification please contact our support team on
Mandy Enfield
April 6, 2024
Half hr call down to 4 mins due to unreachable server.!!! In the last 2 months March and April 2024, one booking I was not notified about the second was cancelled with no notice due to system being down!. It seams that if you can book your own appointment this works if it's prison booked it does not. The person I talk to had a meeting via this app in the morning before our time was scheduled, so how come system is down????
4 people found this review helpful
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Clair Ford
March 21, 2024
I've not had any issues using this app , I've been connected every time and remained connected for the half an hour time slots
4 people found this review helpful
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Phonehub IO Ltd
March 26, 2024
Thank you for your review! We sincerely appreciate it.

What's new

In this update, we have added a few fixes and improvements to make Prison Video even better.