Prison Video

Name: Prison Video
Availability: InStock
Rating: 4.210000038146973 (2475 reviews)
Author: Phonehub IO Ltd

Phonehub IO Ltd

2.48K reviews

Everyone

100K+

Downloads

Everyone

Users Interact

Learn more

About this app

From the same team behind the award-winning service, Prison Voicemail, Prison Video enables approved social contacts to take part in video calls with loved ones in any UK prison operated by HMPPS.

Typically, prisoners are allowed up to 2 free video calls per month.

Simply register, add your contact and request your first call.

This service is not currently available for prisoners held in the United States.

Need help? Contact the team on support@prisonvideo.com

Stay connected with secure video calls.

Updated on

Sep 1, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties
Personal info, Photos and videos, and App info and performance
This app may collect these data types
Personal info, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.33K reviews

Peter Brown

August 29, 2026

good quality video calls, easy to use

Paige Jeffers

March 7, 2023

Wouldn't recommend this app, total waste of time. Blank screen, no connection and when there is a slight connection the staff pause it, also keeps kicking me off the video. Got to see my partner for a couple minutes. Second time in a row this has happened, pointless waste of 30 minutes. Not going to use it again

46 people found this review helpful

Phonehub IO Ltd

March 7, 2023

Hi Paige, we are very sorry to hear you had an issue! We would like to understand what went wrong, so please contact our support team for help in determining exactly what happened with your call. Please email us on support@prisonvideo.com

Jason Roper

September 6, 2023

Absolutely rubbish, would not recommend this app to anyone, ive had 3 calls so far every call has had a problem, today was the worse by far, i got 3 minutes out of 30 and the delay was about 10 seconds for the few words that were spoken between me and my son, very poor app, rubbish signal, rubbish connection, very frustrated and quite upset.

9 people found this review helpful

Phonehub IO Ltd

September 7, 2023

Hi, I am very sorry to hear of your frustration and upset. We would really like to look into this and see if we can explain and resolve the issue. Please could you send details of what you are experiencing to our customer support at support@prisonvideo.com?