Prison Video

717 reviews
Content rating
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About this app

From the same team as the award-winning Prison Voicemail service, Prison Video enables approved social contacts to take part in video calls with loved ones in HM Prisons.

To use the service, it must be available at your contact’s prison.

This service is not available in the USA.

Need help? Contact the team on
Updated on
Feb 22, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Photos and videos, and App info and performance
This app may collect these data types
Personal info, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

682 reviews
Sharon Murphy
February 13, 2024
Very disappointing video call. We look forward to these calls, especially Roberts dad who has Cancer and is under going treatment so can not visit him. The video kept freezing, the sound kept going and the video kept disappearing for monitoring apparently. This was a very stressful experience 😕
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Sandrine Four
September 28, 2023
4 calls were cancelled within the last 2 months, either at very short notice or no notice at all. As for the previous calls that took place, we kept being cut off during the calls or even disconnected for good half way during the video call. Also the app says calls took place within the last 2 months which is untrue! Extremely poor and disappointed service!
13 people found this review helpful
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Phonehub IO Ltd
October 24, 2023
Hi there, unfortunately, calls may be cancelled by prisons for internal or operational reasons that we are not part of. In terms of your app issue, we would really like to look into this and investigate this further. Please could you send details of what you are experiencing to our customer support team at
Abi Emerson
January 28, 2024
My cousin and I have been best friends for over a decade. I missed them so much and being able to use this app to talk to them face to face is the best thing ever. I'm so happy this is in place.
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What's new

In this update, we have added a few fixes and improvements to make Prison Video even better.