Prison Video

281 reviews
Content rating
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About this app

From the same team as the award-winning Prison Voicemail service, Prison Video enables approved social contacts to take part in video calls with loved ones in HM Prisons.

To use the service, it must be available at your contact’s prison.

This service is not available in the USA.

Need help? Contact the team on
Updated on
Mar 16, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Photos and videos, and App info and performance
This app may collect these data types
Personal info, Messages and 3 others
Data is encrypted in transit
You can request that data be deleted
281 reviews
Paige Jeffers
March 7, 2023
Wouldn't recommend this app, total waste of time. Blank screen, no connection and when there is a slight connection the staff pause it, also keeps kicking me off the video. Got to see my partner for a couple minutes. Second time in a row this has happened, pointless waste of 30 minutes. Not going to use it again
4 people found this review helpful
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Phonehub IO Ltd
March 7, 2023
Hi Paige, we are very sorry to hear you had an issue! We would like to understand what went wrong, so please contact our support team for help in determining exactly what happened with your call. Please email us on
Kelly Parrott
March 18, 2023
This app is a good way of keeping in touch, however there are some issues it does pause for no reason sometimes when no one moved in or out of the screen and also you don't have the ability to use it on a different device to ensure its better when more than one person is on the call like a laptop. Trying to keep two small children still on the call with a small phone is really hard to do.
1 person found this review helpful
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Ian Martin
March 19, 2023
Terrible app. They really need to sort this out as time for families being lost. Call connects 1-2secs of video then nothing no audio or video an sleeps trying to reboot constantly two weeks running know daughter has not been able to speak to her father due to this app. HMP's need to review these issues and this app as not for for purpose at all. Daughter in tears disgraceful service. Hard enough having a family member in prison. Definitely writing to MP and further
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Phonehub IO Ltd
March 20, 2023
Hi there, we are very sorry to hear that you are unhappy with the service. We would like to look into this further for you to see what the isssue may have been. Please send us an email at

What's new

In this update, we have added a few fixes and improvements to make Prison Video even better.