SupportCore

Lord Systems

About this app

Stop drowning in support tickets. Start delighting customers.

SupportCore is the modern helpdesk built for fast-moving teams — a unified inbox that turns email, live chat, and web forms into one streamlined workflow your agents will actually enjoy using.

WHY TEAMS CHOOSE SUPPORTCORE

• One inbox, every channel. Email, embedded live chat, and portal submissions land in the same place — no more tab-hopping between five tools.
• AI that does the busywork. Draft replies, summarize threads, and suggest responses so your agents spend time on what matters: the customer.
• Built for mobile. Reply on the commute, close tickets from the couch. The full agent experience — not a watered-down companion app.
• Plays well with your stack. Native integrations with Slack, Jira, Google Workspace, Postmark, and more.

POWERFUL FEATURES

Smart Inbox
• Filter by Open, Pending, Resolved — or roll your own view
• Bulk actions: assign, close, snooze dozens of tickets in one tap
• Keyboard shortcuts for power users
• Global search across every conversation

AI Assist (optional add-on)
• One-click draft replies trained on your own canned responses and past tickets
• Automatic ticket summaries
• Detect customer sentiment before you hit reply

Live Chat Widget
• Drop-in JavaScript snippet — live in minutes
• Proactive messages, business hours, and offline capture
• Hands off seamlessly to your agents in SupportCore

Workflow Automation
• Auto-assign by workspace, skill, or round-robin
• Canned responses with variables
• SLA tracking and snooze-until rules
• Internal notes and @mentions keep everyone aligned

Customer Portal
• Branded self-service portal on your own domain
• Customers track their own tickets without another login
• CSAT surveys fire automatically on resolution

Integrations
• Slack — get notified, reply from a DM, install in one click
• Jira — turn tickets into engineering tasks without leaving SupportCore
• Postmark — deliverable transactional email out of the box
• Google SSO — zero-friction agent sign-in
• Webhooks and a REST API for everything else

Multi-Workspace Ready
Run multiple brands, products, or regions from a single tenant. Agents can be shared or segmented; billing stays simple.

BUILT FOR GROWING TEAMS

Whether you're a two-person startup handling your first hundred tickets or a scaling company processing thousands a day, SupportCore scales with you — without enterprise pricing or enterprise complexity.

• Transparent pricing, no per-agent surprise fees
• Set up in under 10 minutes
• Free trial, no credit card required
• Your data stays yours — export any time

WHO USES SUPPORTCORE

• SaaS companies who want a helpdesk that doesn't feel like 2012
• E-commerce brands tired of paying for features they don't use
• Agencies supporting multiple clients from one workspace
• Product teams that want customer feedback flowing into Jira automatically

SECURITY & PRIVACY

• TLS everywhere, encrypted at rest
• SOC 2–aligned controls
• Granular agent permissions
• Full audit log
• GDPR-ready data export and deletion

READY WHEN YOU ARE

Download the app, sign in to your SupportCore workspace, and keep the conversation going — whether you're at your desk, between meetings, or on the road.

Don't have a SupportCore account yet? Start a free trial at supportcore.io and set up your workspace in minutes.

Questions? Reach us inside the app (we use SupportCore too, of course) or email [e-mail].