Kepler

PixelLoom.io

About this app

Kepler is the comprehensive after-sales and technical service management platform that centralizes your entire operation in one place. Designed for support, maintenance, and installation companies, Kepler helps you resolve more tickets in less time and keeps your customers informed at every stage.

MAIN FEATURES

• Service Tickets: Create, assign, and track requests with priorities, SLAs, statuses, and attachments (photos and digital signatures).

• Schedule and Calendar: Schedule technical visits and organize your team's fieldwork.

• Technician Management: Assign jobs, manage workloads, and communicate with each technician in real time.

• Customers and Equipment: Maintain a complete history for each customer, their equipment, and warranties.

• Inventory and Spare Parts: Control stock levels and spare parts consumption per ticket.

• Delivery Notes: Record deliveries with details and digital backups.

• Cash Register and Reports: Track transactions and view key performance indicators on the dashboard. • AI-powered assistant (Chester): Get answers, summaries, and intelligent support tailored to your role.

• Audit: Immutable action log for maximum traceability and security.

• Multi-company and multi-role support: Each organization has its own isolated data and role-based permissions (administrator, sales, warehouse, technician, call center).

• Notifications and satisfaction surveys to close the customer loop.

WHY KEPLER?

• All your after-sales service in a single app, in real time.

• Fewer calls and spreadsheets: Centralized and easily accessible information.

• Enterprise-grade security: Role-based access, data isolation, and auditing.

• Modern, fast, and easy-to-use interface with light and dark modes.

Kepler adapts to your business and grows with you. Start managing your after-sales service professionally.