Help Scout

Name: Help Scout
Availability: InStock
Rating: 3.3611111640930176 (306 reviews)
Author: Help Scout

3.4

306 reviews

10K+

Downloads

Everyone

About this app

Bring your help desk to your pocket for customer service anytime, anywhere. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.

Thoughts, feedback, suggestions? We'd love to hear it all! Email help@helpscout.com and let us know!

The minimum age rating to use this app is 16.

Updated on

Jul 10, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Location, Personal info and 6 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.3

298 reviews

Jonathan Danucalov

April 3, 2022

The main reason I signed up for HelpScout was to consolidate ticketing and web chat into one. Seemed promising. But the very basic functionality of an app not having ANY notifications whatsoever when someone starts a chat or send a ticket, is a showstopper for me. Mobility is key, and if I have to sit in front of a computer to get notified of incoming requests because the app doesn't work, well, there are plenty of options out there I'll say that much. Unfortunate, very promising, but missed.

6 people found this review helpful

Help Scout

April 7, 2022

Hi Jon, thanks for the review. While we don't have chat available in our app at all currently it's something we are exploring for a future update. In terms of general email notifications you can receive those for specific events and are set in the web-app for Help Scout under your profile. Drop us an email if you have any other questions, Jon!

Damien B

March 19, 2025

Since the last update, will simply have load screen and crash... Great ! Update: Glad you guys were able to release a quick fix. All working again. Except for that, app is working quite well, never had some complain except for some laggy moved here and there.

Help Scout

March 18, 2025

Hi Damien, Thanks for your review. We apologize for the frustration here. We've just released a new version of the app that contains a bug fix. If still experiencing issues after updating, please reach out to us at help@helpscout.com so we can troubleshoot further. Thank you!