The app itself is just a shortcut to the web. There is no place to add instructions or communicate with them. There is no way to change you address or other info. "Contact us" just takes you to a phone number. It took many tries to book a ride, (which they then canceled on me an hour before the appointment). Awful
35 people found this review helpful
Valyrie Sanborn (Roguekittiekat)
3-4 days ago all my scheduled rides disappeared from the app. Thankfully they were still on the website so I did not have to have a full panic attack. I did get a notification today for my ride pick up tomorrow which is hilarious as I have zero scheduled rides according to the app. Overall the app is barely functionable to use, it feels like something made by a Intro to Computers 101 class. When adding your destinations you do not even have basic mapping functions! You also can't edit it after!
7 people found this review helpful
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I wish there was a way to edit the trip instead of canceling the whole thing just to add a rider. I also wish there was an alert added for when a company picks up the trip instead of me wondering and constantly checking. Two days the ap is frozen and will not log in. Today I cannot book a trip on ap. When I go to confirmation it times me out and logs me out.
12 people found this review helpful