
Shomirul Islam Bonny
extremely poor service! i purchased a talktime pack, but it didn't automatically buy it, instead the balance was used! when i tried to purchase again, the app tells me to take loan or recharge the full amount! which is very inconvenient and predatory business model! shame on Robi!
ROBI AXIATA PLC.
August 12, 2026
Dear Shomirul Islam Bonny, sorry for the inconvenience. Are you facing any app-related issue? Please share the details so we can assist you accordingly. Stay with Robi.

Rabbi Hasan4
I borrowed 48 Taka to purchase a 100-minute pack. When the repayment option for 51 Taka appeared, I made the payment via bKash; however, instead of the transaction completing properly, I was given 100 SMS instead. This was not my mistake but a technical error on your part, and I want my money back. I was try to contact Their agent via bot but they didn’t have any option to chat with agent
9 people found this review helpful
ROBI AXIATA PLC.
July 9, 2026
Dear Rabbi Hasan4, we are sincerely sorry. Please share your issue by emailing 123@robi.com.bd or calling 121 (charges apply). Our Concern Team will assist you in this regard. Keep using the My Robi App.

Faiz Ahmed Jiad
I purchased an internet pack using my card, but although the payment was deducted, I did not receive the internet pack. I purchased the 8 GB (30-day) pack for 146 BDT from the My Offer section. I'm also finding the new app experience difficult to use. There are too many options crowded onto a single screen, which makes it feel overwhelming. Additionally, transactions seem to fail without any clear reason, which is frustrating.
10 people found this review helpful
ROBI AXIATA PLC.
July 5, 2026
Dear Faiz Ahmed Jiad, we sincerely apologize. Please share your issue by emailing 123@robi.com.bd or calling 121 (charges apply). Our Concern Team will assist you in this regard. Keep using the My Robi App.