
Dipu Chandra Nath
I usually rate apps 5 stars. However, the prices of Super Deal packs, internet, and minute bundles are too expensive for an ordinary student to afford 😔. I wish Robi would introduce student-exclusive offers with more affordable prices, available upon verification with a student ID card. I believe many students would benefit from and choose Robi if such affordable student packages were introduced.
ROBI AXIATA PLC.
August 21, 2026
Dear Dipu Chandra Nath,
we apologize for the inconvenience. Please share your issue in detail by selecting the “Feedback & Suggestions” option from the “Customer Service” section of the app. Keep using the My Robi App.

Rabbi Hasan4
I borrowed 48 Taka to purchase a 100-minute pack. When the repayment option for 51 Taka appeared, I made the payment via bKash; however, instead of the transaction completing properly, I was given 100 SMS instead. This was not my mistake but a technical error on your part, and I want my money back. I was try to contact Their agent via bot but they didn’t have any option to chat with agent
10 people found this review helpful
ROBI AXIATA PLC.
July 9, 2026
Dear Rabbi Hasan4, we are sincerely sorry. Please share your issue by emailing 123@robi.com.bd or calling 121 (charges apply). Our Concern Team will assist you in this regard. Keep using the My Robi App.

Faiz Ahmed Jiad
I purchased an internet pack using my card, but although the payment was deducted, I did not receive the internet pack. I purchased the 8 GB (30-day) pack for 146 BDT from the My Offer section. I'm also finding the new app experience difficult to use. There are too many options crowded onto a single screen, which makes it feel overwhelming. Additionally, transactions seem to fail without any clear reason, which is frustrating.
10 people found this review helpful
ROBI AXIATA PLC.
July 5, 2026
Dear Faiz Ahmed Jiad, we sincerely apologize. Please share your issue by emailing 123@robi.com.bd or calling 121 (charges apply). Our Concern Team will assist you in this regard. Keep using the My Robi App.