
Rabbi Hasan4
I borrowed 48 Taka to purchase a 100-minute pack. When the repayment option for 51 Taka appeared, I made the payment via bKash; however, instead of the transaction completing properly, I was given 100 SMS instead. This was not my mistake but a technical error on your part, and I want my money back. I was try to contact Their agent via bot but they didn’t have any option to chat with agent
7 people found this review helpful
ROBI AXIATA PLC.
July 9, 2026
Dear Rabbi Hasan4, we are sincerely sorry. Please share your issue by emailing 123@robi.com.bd or calling 121 (charges apply). Our Concern Team will assist you in this regard. Keep using the My Robi App.

Faiz Ahmed Jiad
I purchased an internet pack using my card, but although the payment was deducted, I did not receive the internet pack. I purchased the 8 GB (30-day) pack for 146 BDT from the My Offer section. I'm also finding the new app experience difficult to use. There are too many options crowded onto a single screen, which makes it feel overwhelming. Additionally, transactions seem to fail without any clear reason, which is frustrating.
8 people found this review helpful
ROBI AXIATA PLC.
July 5, 2026
Dear Faiz Ahmed Jiad, we sincerely apologize. Please share your issue by emailing 123@robi.com.bd or calling 121 (charges apply). Our Concern Team will assist you in this regard. Keep using the My Robi App.

Mark S
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Can't update profile pic on Google Pixel 7. The 'OK' and 'Cancel' button on top doesn't work for me. Update: Uninstall/Reinstall and Light/Dark mode has the same issue. I suspect it's related to Google Pixel (?!?). Adding more stars as support responded my concern fast. I understand not all phones might work flawlessly.
3 people found this review helpful
ROBI AXIATA PLC.
July 24, 2026
Dear Mark S, we apologize for the inconvenience. Please share your issue by emailing 123@robi.com.bd or calling 121 (charges apply). Our Concerns team will assist you in this regard. Keep using the My Robi App.