Sharf Uddin Al Mahamud
The voicemail service is extremely frustrating. It charges money from my account without any confirmation or key press, and there’s no notification via message about the charges. I’ve contacted customer service multiple times, requesting that my issue be escalated to senior management, but they’ve failed to do so. Additionally, in my Robi app, the voicemail service charges don’t even show up with proper details. This whole experience has been very disappointing.
63 people found this review helpful
Robi Axiata Ltd
September 22, 2024
Dear Sharf Uddin Al Mahamud, we regret the inconvenience. Voice mail service was on at the number you tried to contact. Please mail to our official e-mail address for details on this matter. Our official email address is: 123@robi.com.bd. Stay with Robi.