Trey Vargas
Would not buy with the app again. Collar is nice. But it disconnects from the app WAY too frequently. It has horrible range. And when trying to reconnect you will most likely have to close the application multiple times and open it back up to connect. These problems NEED to be fixed for it to be worth even a quarter of the price that was paid.
14 people found this review helpful
Radio Systems Corporation
December 15, 2020
Hello Trey! Thank you for your review. We are terribly sorry to hear you are having some connection issues with your collar and application. We would like work with you to see how we can help. Please reach out to our knowledgeable Customer Care Team at 1-800-732-2677 for detailed assistance.
A Google user
Good then awful! I've used the app and collar for a couple of years. Replaced the collar last fall when the original was lost. About two weeks ago the app can no longer connect to the collar from my phone. My husband's phone still works. I get a message that says the app is for an older operating system check for updates, none exist. Emailed the developer no response. It is now virtually useless.
8 people found this review helpful
Radio Systems Corporation
March 7, 2020
Thank you for your review. We're sorry to hear that you're having this trouble with your SMART DOG Trainer.
We would love the chance to speak with you directly so that we can gather some more information and help you troubleshoot your collar. When you can, please give us a call at 1-800-732-2677, and we'll be happy to help!
Kasey Polk
Terrible app. It never stays connected therefore when you're trying to correct your dog, you're way behind because you have to sit and wait for it to connect. Out of the week and a half that I've had this, it's been useful one time. I'll be returning this and purchasing another collar with a remote from Amazon. Fraction of the price and 100% reliable every time.
6 people found this review helpful