My PetSafe®

Radio Systems Corporation

About this app

Your official app to get the most out of your connected PetSafe® products.
The My PetSafe® app connects you with all PetSafe® smart products to help you care for your pets while you’re at home or away. It’s compatible with:
• Any Guardian® GPS Dog Fence
• ScoopFree® Smart Self-Cleaning Litter Box
• Smart Feed Automatic Pet Feeder
• SmartDoor™ Connected Pet Door
• SMART DOG® Remote Trainer
When used with PetSafe® connected products, the My PetSafe® app lets you:
• View and manage all your PetSafe® connected products in one place
• Customize your app by creating pet profiles and personalized names for each product
• Share access with an unlimited number of family members

Ratings and reviews

The purchase of this door was a huge mistake. None of the smart features work. The RFID reader can recognize my pets chip, but won't allow the chip to be used for the pet. The external (additional cost) tags don't work reliably either and are big and bulky. The worse part is you cannot even schedule the door to lock and unlock at fixed times. There is a schedule feature but it requires the RFID tags, which as stated do not work. There isn't an API to use to replace this non-functional app either

Some parts of the app are broken... I'm trying to enable the Button Lock through the app but it continues show "off". There doesn't appear to be a save button or anything. How do I get this feature enabled? When trying to email support from the app, the request never goes through. The chat feature redirects you to a browser session. Feel like they could have done more to io integrate native features within the app.

Overall the product is good(3.5 stars). I have been using it over the past 8 years and enjoy not having to get up early or rush home to feed my dog. The 2 issues I have are 1. On my 3rd feeder as parts break and 2. The app does not allow for individual feeding setting. (I.e fast feed in morning and slow feed in evening).

What's new

Bug Fixes