Trey Vargas
Would not buy with the app again. Collar is nice. But it disconnects from the app WAY too frequently. It has horrible range. And when trying to reconnect you will most likely have to close the application multiple times and open it back up to connect. These problems NEED to be fixed for it to be worth even a quarter of the price that was paid.
14 people found this review helpful
Radio Systems Corporation
December 15, 2020
Hello Trey! Thank you for your review. We are terribly sorry to hear you are having some connection issues with your collar and application. We would like work with you to see how we can help. Please reach out to our knowledgeable Customer Care Team at 1-800-732-2677 for detailed assistance.
Kasey Polk
Terrible app. It never stays connected therefore when you're trying to correct your dog, you're way behind because you have to sit and wait for it to connect. Out of the week and a half that I've had this, it's been useful one time. I'll be returning this and purchasing another collar with a remote from Amazon. Fraction of the price and 100% reliable every time.
6 people found this review helpful
A Google user
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Inconvenient. Having to pull out your phone then find the app sync it up then a minute after your dog has been insanely jumping on your unexpected visitor as you are trying to hold them back is inconvenient. I also have the stay and play transmitter that I spent 450$ on that stopped working 6 months in. They were nice enough to send me a new transmitter. But it still doesn't work. It must be on the collar end. But a new one of those is like 130$ I have moved the transmitter to multiple locations
3 people found this review helpful
Radio Systems Corporation
October 25, 2019
We're sorry to hear that this app and remote trainer have not yet been the best fit for your needs! So that we can determine how we may assist in this situation, please contact us! Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 8 P.M. EST and Saturdays 9 A.M.- 5 P.M. EST.