it was working great, until... it had started to act weird. on Saturday's (may 27th) ride the app wouldn't shut down after the ride was done. on Monday's ride (may 29th) it did not record my ride at all, despite that the app dialog box had stated that my trip was recording. Such a shame that it didn't record, it was a beautiful ride up in the Uintah mountains. I had uninstalled and reinstalled the app in order to see if this had fixed the issues or not. If it didn't, I'll be back to downgrade.
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I waited for the update as requested and still can not connect the app. Same scenario as below. I can play music, get text and phone call alerts but the Ride Command app continues to say no bike found. The app is easy to navigate and very user friendly. It will not sync to my phone and bike no matter how many times I pair them. I can hear music and get text so I know they are connected but the app doesn't see it. I have a 2018 Chieftain Dark horse and a Samsung Galaxy S10+.
12 people found this review helpful
May 24, 2019
I am sorry that there is still an issue. The bike's display firmware may be out of date, you can check at ridecommand.indianmotorcycle.com. Also, try connecting to the bike with Bluetooth before opening the app, this has worked for a number of users. Please reach out to us at firstname.lastname@example.org for more support.
Seriously Polaris, The reviews are pretty spot on. #1 - You need to fix the app so the tethering is not required, Bluetooth is all you need to transfer this little bit of data to the unit. I can stream music via bluetooth, you can fix it to not need this. #2 - Even when the mode is enabled it half the time never syncs or updates the bike data. You need to add a refresh swipe to force data updates. #3 - The sync or push to bike is failing. I get an error that my bike is connected but sync to the display failed. Nobody can tell me why. #4 - The garage that has an Indian motorcycle says that all the data is managed in the polaris ride command, why do I need to also have the Polaris RC app to see my INDIAN motorcycle?
19 people found this review helpful
August 24, 2020
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at email@example.com.