Zilveren Kruis
3.9star
31.5K reviews
1M+
Downloads
Everyone
info
About this app
Quickly and safely arrange your health care affairs in the Zilveren Kruis app
Logging into our app is always done through DigiD to ensure you have easy and safe access to your personal data. View the app in Dutch or in English.
Quickly see:
- How you are insured with us and those (co-) insured with you.
- Your reimbursements.
- Submitted and reimbursed health care costs.
- How much excess you still have (left).
Easily arrange yourself:
- Your claims. Take a photo and submit it. Reimbursed the next working day.
- Find answers to your reimbursement questions. Chat with our chatbot or customer service agents.
- Your transport authorisation.
Did you know that your health insurance card can be found in the app?
Logging into our app is always done through DigiD to ensure you have easy and safe access to your personal data. View the app in Dutch or in English.
Quickly see:
- How you are insured with us and those (co-) insured with you.
- Your reimbursements.
- Submitted and reimbursed health care costs.
- How much excess you still have (left).
Easily arrange yourself:
- Your claims. Take a photo and submit it. Reimbursed the next working day.
- Find answers to your reimbursement questions. Chat with our chatbot or customer service agents.
- Your transport authorisation.
Did you know that your health insurance card can be found in the app?
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Photos and videos, Files and docs and 3 others
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
3.8
30.5K reviews
Armend Hoxha
- Flag inappropriate
December 24, 2024
I'm giving a two start rating due to one major problem only. It's been a few months since I can no longer log in using the mobile app. After authenticating on DigiD, which then redirects me back to the ZilverenKruis app, it keeps trying to log in but never succeeds, the page shows a button that's loading and that's the end. I've tried waiting for 15 minutes, but still doesn't log in.I've tried uninstalling and reinstalling the app, and I get the same problem.I couldn't find technical help online
Zilveren Kruis
December 27, 2024
Thank you for your review. Our apolagies for the Zilveren Kruis app not working on your phone. You can find technical support on https://www.zilverenkruis.nl/consumenten/service/declareren/zilveren-kruis-app/hulp-bij-problemen-zilveren-kruis-app.
You are welcome to contact us on zk.nl/contact if you can't find the solution online.
Saketh Jain
- Flag inappropriate
- Show review history
October 17, 2024
Being a healthcare app, making updates mandatory is not ideal. In case of emergency, I opened the app and the first thing it asks me to do is update the app. It's irritating. I would suggest to make the changes with older versions of app. After updating the app, the feature I wanted doesn't work. I wanted to use chat and it says "Chat temporary unavailable"
Zilveren Kruis
October 17, 2024
Bedankt voor je feedback.
Mikhail Kostyukov
- Flag inappropriate
- Show review history
November 27, 2024
Just poor UX. You are forced to install app in Dutch, and you can't get the same functionality from web PS And yes, no reason to change language to English as soon as most of pages are in Dutch. I'd prefer to use translation embedded in browser
Zilveren Kruis
November 27, 2024
Hi Mikhail, there's an option to change the language in the app to English. Click on the 'person' icon on the top right of the screen. Then pick 'app-instellingen.' The option to change the language is on the follow-up screen from there.
What’s new
We have fixed a number of bugs.
We regularly improve our app, so please turn on automatic app updates in your phone's settings to receive these updates automatically.
We regularly improve our app, so please turn on automatic app updates in your phone's settings to receive these updates automatically.
App support
About the developer
Zilveren Kruis Zorgverzekeringen N.V.
feedbackapp@zilverenkruis.nl
Dellaertweg 1
2316 WZ Leiden
Netherlands
+31 30 352 8603
