MijnKPN

KPN

About this app

New customer? Check your order status, get help with installation, set up your WiFi and discover everything from KPN. Have you been with us longer? Adjust your subscription, share MBs, get extra service, discover our deals via the MijnKPN app and much more. Fast, easy and safe.

3 advantages of the MijnKPN app:
• Arrange everything regarding your subscription via the MijnKPN app. From installing equipment to using products.
• Find answers faster and solve problems yourself most quickly. Can't figure it out? With a call appointment via the app you will always be helped sooner.
• Voor Jou: football tickets, discounts on days out and other extras. Voor Jou, from us, collected in the app.

You can do this with the MijnKPN app:
• Track the status of your order
• Install all your devices with your personal installation help
• Share your MBs with your housemates, once or every month automatically
• Customize your subscription: from speed and extra bundles to channel packages
• View, pay and download your invoices
• See how much MBs you have used
• Resolve faults faster with our in-app troubleshooters
• Improve your WiFi with the WiFi Manager
• Ask questions to Dot, our digital assistant
• Discover attractive extras with KPN Voor Jou

This is how you use the MijnKPN app:
1. Download the app
2. Log in with your KPN ID or create a KPN ID
3. Add your subscription(s) to your account

Ratings and reviews

Called 3 times to cancel, canceled online, in the end they didn't cancel in time and I have to pay for 1 more year (300€). DO NOT TRUST THEM, they're scamming customers! EDIT: Because KPN replied, I contacted support numerous times and sent numerous emails, each time I got a reply of "yeah we're gonna process it" and then I receive new invoice every month anyway. Each time I call the same cycle begins so stop lying

The app is really slow, every screen is loading for 5-8 seconds, in 2026 , man. On the main page there are a lot of ads, but nothing useful.

App has bugs. Can only use combivoordeel if you have a household. Househord can only be made dn the app, not on the website. In the app the buttons to add abonnements to your household don't work... think the button said ''doorgaan naar jou overzicht'' tried reinstalling the app, but it just doesn't do anything.

What’s new

We are continuously working to improve the MyKPN experience. This version includes several enhancements and bug fixes to make the app more stable and user-friendly.