
AMIT KUMAR
Totally disappointed with the service. While trying to do partial withdrawal from my tier 1 account at the last step I am writing both the otp, but my request doesn't get accepted. I had raised a grievance. I got a reply that the problem is solved but it is not the case. Problem still persists. Also while talking with their customer care these people don't have any clue. They simply say everything fine try again or do write a mail once again. Pathetic service. Totally disappointed.
1 person found this review helpful
Protean eGov Technologies Ltd.
April 6, 2026
Hi Amit, we sincerely apologize for the frustration and poor experience. To escalate this urgently, please could you confirm your grievance token number. We'll escalate this to the concerned team immediately.

Sharath M
The NPS mobile app has several issues. - The app is very slow and often shows “Failed to reload” when loading data. - Payments sometimes show as failed, but the amount still gets deducted from the bank account. - Contributions take 2–3 days to reflect with no clear status. - The dashboard lacks important details and is not updated in real time. Overall, the app needs improvements in performance, payment handling, and real-time updates.
4 people found this review helpful
Protean eGov Technologies Ltd.
March 10, 2026
Hi! We sincerely apologize for the disappointing experience you've had! Please log your grievance here: https://www.npscra.proteantech.in/Log-your-grievance.php so our team can look into this.

mohd shakir
I am facing an issue in the NPS app. My email address was entered incorrectly by mistake. When I try to edit and update it with the correct email address, it shows “Your request is pending.” Please resolve this issue and allow me to update my email address without showing the “request pending” notification. I should be able to edit and update my details directly without any pending status.
12 people found this review helpful
Protean eGov Technologies Ltd.
February 23, 2026
Hi! We sincerely apologize for the disappointing experience you've had! Please log your grievance here: https://www.npscra.proteantech.in/Log-your-grievance.php so our team can look into this.