We made sure to update the app on both of our products (Nexus 6 phone and Sony Tablet) but it didn't matter we weren't able to play any movies. Not the best when you have a toddler that is waiting just for that on 5hrs flight.
Months and still no fix. Media player will not launch anything on Android. It is an interface glitch. Went through it with a couple of flight attendants on a flight back in Nov, had 5 devices between us and clearly discovered it was only on Android (Apple devices played fine). Sent the issue in writing to Westjet that evening. Never received a reply. Took a flight last night (3 months later) and discovered NOTHING"S CHANGED!
Flight on July 4th with one adult and two children. All with android phones, each with the app downloaded at different times (three months prior, one week prior, and the day of the flight). We could not access any movies for some reason - every time we clicked on a movie, it would say the content could not be played. Finally got a movie working on two of them, but not the ones we wanted to see. Tried rebooting each phone multiple times, turning wi-fi on/off, etc. Nothing worked. Passengers around us were not experiencing problems, flight attendant said no other complaints, had a few suggestions that we had already tried. Needless to say it was a very long flight. We've uninstalled and reinstalled the app on each device for our flight tomorrow. Fingers crossed for a better experience, but will be packing a deck of cards for back-up entertainment.
Stupid to have to download this when you pay for an expensive ticket
Requested a reply for my password no response from westjet
Awesome great for watching movies
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• Pause a movie or TV show and resume watching from where you left off
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