NZeTA

MBIE

About this app

Download this free official New Zealand government app and use it to request your NZeTA and pay the IVL. Using the app is the fastest way to request an NZeTA and should take you less than 5 minutes.

You can use the app to scan your passport to upload your details and scan your credit or debit card for ease of payment.

You can request and pay for up to 10 NZeTAs in one transaction for your family or group.


What are the NZeTA & IVL?

The NZeTA is a border security measure introduced by the New Zealand Government on 1 October 2019.

To find out more, visit the Immigration New Zealand website. https://www.immigration.govt.nz/nzeta

Most visitors coming to New Zealand must pay an International Visitor Conservation and Tourism Levy (IVL). The IVL is a way for you to contribute directly to the tourism infrastructure you use and help protect the natural environment you enjoy during your stay in New Zealand. For more information on the IVL, visit this website https://www.mbie.govt.nz/immigration-and-tourism/tourism/tourism-funding/international-visitor-conservation-and-tourism-levy/.


The Legal stuff

Immigration New Zealand (INZ) will use the information you provide in this app about yourself or others, including photographs, to assess NZeTA requests. Information may also be used to improve INZ’s services and administration of the Immigration Act 2009. See our privacy statement (https://www.immigration.govt.nz/about-us/site-information/privacy) for more information about our handling of personal information and your rights. The use of this app is subject to our terms of use https://www.immigration.govt.nz/about-us/site-information/terms-of-use.

It is your responsibility to ensure that to the best of your knowledge the information you provide via this app is accurate and that you answer the questions truthfully and correctly. The information will be retained and will become part of New Zealand immigration records. INZ may provide information to other agencies in New Zealand and overseas where such disclosure is required or permitted by the Privacy Act 1993, or otherwise required or permitted by law.

Ratings and reviews

I had to restart the application twice because the app wipes my data if I don't complete the whole application within 20 minutes or so. I finally got ready to pay, entered 3 different credit cards, and none would go through. I just kept hitting the pay button and nothing happened!! Edit: Looks like the app is under maintenance now. Hopefully the issues are fixed when I try again tomorrow. 🤞 EDIT AGAIN: YAY! It works now! Thank you for patching.

When running the app, it's not really clear how to scan the passport page. I failed several times before I realized that I had to line up the marked area with the bottom of the passport page. Only when I received the email confirmation, I realized that the number was completely mis-scanned. Only the last two digits were correct. The app doesn't offer an option to check the information later, only to delete the record.

This app is laughably bad. I have now tried at least 10 times to complete this. I have uninstalled and reinstalled the app 5 times. On those occasions when it doesn't say "processing error", I have filled out all the requested data only to have it say it cannot process. It has gotten my name wrong twice after scanning the passport. Really, folks, this should be an embarrassment for you to let it persist in this state.

What’s new

Over 2 million travellers have now used this official New Zealand government app to successfully request their NZeTA.

The new version (1.5.3) improves the traveller experience.