CHI311

City of Chicago Google App Account

About this app

See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area.

Sign up for your 311 account to access city services and track your requests today.

FEATURES
- Create new service requests
- Check the status of existing requests and the time it will take to resolve
- Snap a photo and submit it with a request to improve accuracy
- Map your request to help pinpoint a location
- Create an account to track your service requests and get local, relevant info
- Search and see helpful knowledge articles
- Discover requests in your neighborhood


CITY SERVICES
- Report a pothole
- Fix my streetlight
- Graffiti removal
- Rodent baiting request
- Garbage cart maintenance
- Tree trim request
- Ice/snow removal request
- No heat complaint
- Abandoned buildings
- Clean and Green program registration
- Clean a vacant lot
- Report stray animals
- Senior well-being request
- Report a building violation

Built with Chicagoans, for Chicagoans!

Ratings and reviews

(Android) Same as other reviewers: app will accept neither an address nor map location at step 1, and does not allow advance to step 2. Just broken! Also, several times I've tried to use it, there has been no appropriate category for submitting a request, even for "fallen tree blocking road". I finally just called 311 by voice, and the problem was taken care of.

Doesn't work at all anymore. Always says "Request Create Error There was a problem creating your request, please try again." Make sure you type specifically what is wrong in the Additional Information field, the city's workers never see the pictures. Worst 311 app I've ever used. The good ones let you take a picture of the problem as soon as you open them, automatically record your position, and let you optionally submit more information so you can get on with your day. This one makes you go through multiple mandatory pages and the very last one asks for a picture so you can't go anywhere until you are done. No wonder few people use it. Often gives me the error "Request Create Error" "There was a problem creating your request, please try again." Sometimes that means a ticket was opened, so if I try again I'll open a duplicate one. Other times the only way to get rid of that error is to remove the picture. If you add three pictures to a ticket, there is no way to remove any of them when that error pops up, you have to start over from scratch. Every picture I submit gets rotated 90 degrees. You have to have an Internet connection to submit issues. It can't queue up multiple issues to submit next time you are on wifi. Clicking on old issues to see their status often crashes the app. I got a call from one of the city's workers about a ticket, turns out they only get a printout of the ticket with some of the information I've entered and no pictures.

Requests are easy. I like the process and ease to report a problem. My requests are always flagged as experiencing an error / failed to submit - but if I wait a minute I get the confirming email. In addition, I have seen numerous requests that indicate they have been completed but are not. Most of my requests are completed but many have not been.