2.8
385 reviews
50K+
Downloads
Content rating
Everyone
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About this app

See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area.

Sign up for your 311 account to access city services and track your requests today.

FEATURES
- Create new service requests
- Check the status of existing requests and the time it will take to resolve
- Snap a photo and submit it with a request to improve accuracy
- Map your request to help pinpoint a location
- Create an account to track your service requests and get local, relevant info
- Search and see helpful knowledge articles
- Discover requests in your neighborhood


CITY SERVICES
- Report a pothole
- Fix my streetlight
- Graffiti removal
- Rodent baiting request
- Garbage cart maintenance
- Tree trim request
- Ice/snow removal request
- No heat complaint
- Abandoned buildings
- Clean and Green program registration
- Clean a vacant lot
- Report stray animals
- Senior well-being request
- Report a building violation

Built with Chicagoans, for Chicagoans!
Updated on
Mar 17, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, App activity and 2 others
Data isn’t encrypted
Data can’t be deleted

Ratings and reviews

2.7
378 reviews
Cari Garafalo
August 24, 2022
The most recent update fails to submit any requests whatsoever, regardless of category; every time I do, it goves a vague error stating it can't submit my request and to try again later, yet I've tried for days now. It also doesn't cache the filled request as a draft! The location selector on the map also fails, in that it only picks your phone's current location, rather than where the crosshairs have been placed, so I am forced to walk to the location or look up the address in a different app.
18 people found this review helpful
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Dan Valentine
November 8, 2021
Doesn't work at all anymore. Always says "Request Create Error There was a problem creating your request, please try again." Make sure you type specifically what is wrong in the Additional Information field, the city's workers never see the pictures. Worst 311 app I've ever used. The good ones let you take a picture of the problem as soon as you open them, automatically record your position, and let you optionally submit more information so you can get on with your day. This one makes you go through multiple mandatory pages and the very last one asks for a picture so you can't go anywhere until you are done. No wonder few people use it. Often gives me the error "Request Create Error" "There was a problem creating your request, please try again." Sometimes that means a ticket was opened, so if I try again I'll open a duplicate one. Other times the only way to get rid of that error is to remove the picture. If you add three pictures to a ticket, there is no way to remove any of them when that error pops up, you have to start over from scratch. Every picture I submit gets rotated 90 degrees. You have to have an Internet connection to submit issues. It can't queue up multiple issues to submit next time you are on wifi. Clicking on old issues to see their status often crashes the app. I got a call from one of the city's workers about a ticket, turns out they only get a printout of the ticket with some of the information I've entered and no pictures.
46 people found this review helpful
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A Google user
December 21, 2018
The app is what you would expect from an app put out by the city. It crashes a lot. It's slow. It's ridgid. want to report something and don't know the address within a few buildings? Not gonna happen! If you're used to See Click Fix and are hoping for a similar experience disappointment is what you'll be able to report. Maybe I can grease the palm of my alderman an get the real version of the app?
19 people found this review helpful
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City of Chicago Google App Account
March 12, 2019
We have pushed a lot of updates to the app since we first launched. We hope you can update it and give us another chance! Regardless, thank you for your feedback.

What's new

Updated App Home Screen with:
- Streamlined access to create a service request
- City Resources: Helpful information for visitors, residents, and businesses
- City News Feed: Current information from City Hall via City News Feed videos and press releases
- App Alerts: Timely updates and information related to City Services and life in Chicago