CHI311

City of Chicago Google App Account

About this app

See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area.

Sign up for your 311 account to access city services and track your requests today.

FEATURES
- Create new service requests
- Check the status of existing requests and the time it will take to resolve
- Snap a photo and submit it with a request to improve accuracy
- Map your request to help pinpoint a location
- Create an account to track your service requests and get local, relevant info
- Search and see helpful knowledge articles
- Discover requests in your neighborhood


CITY SERVICES
- Report a pothole
- Fix my streetlight
- Graffiti removal
- Rodent baiting request
- Garbage cart maintenance
- Tree trim request
- Ice/snow removal request
- No heat complaint
- Abandoned buildings
- Clean and Green program registration
- Clean a vacant lot
- Report stray animals
- Senior well-being request
- Report a building violation

Built with Chicagoans, for Chicagoans!

Ratings and reviews

Not usable on Android. Use the website instead. The app won't let me select a location on the map, so I can't submit requests. As soon as I pick a location, the address briefly appears, then disappears and the next button stays disabled. Even when the app used to work, my requests would be marked as complete without being completed.

This once worked. Now it won't allow me to enter my address for a service request, nor will it accept my map location. So I can't enter a service request, at all. I tried restarting, & checking that location permissions were on - no dice. Then I tried creating an account. *That* failed - it wouldn't accept my username/password. So, this is useless to me now.

What a buggy piece of garbage. This app used to work. Like, a month ago. Now you can't select, manually enter, or approximate an address in order to submit an issue/violation. Which means the app is effectively bricked. Thanks, City of Chicago, for finding a creative way to lower your "To-Do" list at taxpayer expense.

What's new

Updated App Home Screen with:
- Streamlined access to create a service request
- City Resources: Helpful information for visitors, residents, and businesses
- City News Feed: Current information from City Hall via City News Feed videos and press releases
- App Alerts: Timely updates and information related to City Services and life in Chicago