CHI311

City of Chicago Google App Account

About this app

See a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area.

Sign up for your 311 account to access city services and track your requests today.

FEATURES
- Create new service requests
- Check the status of existing requests and the time it will take to resolve
- Snap a photo and submit it with a request to improve accuracy
- Map your request to help pinpoint a location
- Create an account to track your service requests and get local, relevant info
- Search and see helpful knowledge articles
- Discover requests in your neighborhood


CITY SERVICES
- Report a pothole
- Fix my streetlight
- Graffiti removal
- Rodent baiting request
- Garbage cart maintenance
- Tree trim request
- Ice/snow removal request
- No heat complaint
- Abandoned buildings
- Clean and Green program registration
- Clean a vacant lot
- Report stray animals
- Senior well-being request
- Report a building violation

Built with Chicagoans, for Chicagoans!

Ratings and reviews

(Android) Same as other reviewers: app will accept neither an address nor map location at step 1, and does not allow advance to step 2. Just broken! Also, several times I've tried to use it, there has been no appropriate category for submitting a request, even for "fallen tree blocking road". I finally just called 311 by voice, and the problem was taken care of.

The location selector on the map is preventing anyone from submitting a request, even if you manually type in a known valid address, it will clear the field and prevent you from continuing. I notified support about this months ago, even with video recordings of my screen, and they simply weren't capable of grasping that there is an issue with the app. Every update breaks the app more and more to the point that it's entirely crippled; you can only submit by phone or browser. This app is pointless

Updated review: Location selection does not work, rendering app unusable Updated review: Address selection is much better. However, I encounter errors with every submitted request that says to try again. I've learned to ignore this, as it has resulted in duplicate requests. After getting the error, I check my email to find it was submitted after all.