
A Google user
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Terrible. The old app was great, simple and very easy to use. The new one seems cluttered, used to be able to simply transfer payment of any amout to loans, now there are multiple steps and if you want to make partial payments it wont let you. And when trying to type the keyboard covers everything. Not impressed.
9 people found this review helpful

A Google user
Old app was better. I can appreciate the new one for some of its features and more displayed information, but it feels cluttered. Plus I've had to reverify myself twice now just trying to log in. Want to transfer money? How about I make it a difficult process by making you scroll around, not able to click or unlock accounts easily, and literally hunt for the button to actually process the transfer. All I'm saying is the app is fine, it works, but it is in no way as convenient as the previous app
10 people found this review helpful
Consumers Credit Union
October 23, 2019
Hi, Lori. Thank you for your feedback! We will submit this to our development team for future updates. Thanks!

Wade Henderson
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So, I've had the app almost since it's introduction, and it works. It is not fancy, but does the simple stuff and that's it, great! HOWEVER. They've fallen into the AI / Virtual assistant hole, and forced it upon the app in an uncloseable, unmovable bubble that covers the only info I care to get from the app, the values and numbers of transactions / accounts. I don't need virtual assistant. What's the point of a banking app, if they cover how much money I have? Useless until it's removable.
7 people found this review helpful
Consumers Credit Union
June 12, 2024
Thank you, Wade. We've heard similar feedback and are currently working to remove the button from the non-help areas inside the Online Banking mobile app.