Franklin First Mobile Access

Franklin First Federal Credit Union

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About this app

Easily access all of your accounts and features right at your fingertips with our mobile app. Manage your accounts, deposit checks, make transfers, pay bills and more!

Manage Your Accounts
[+] Monitor your checking and savings accounts (current and available)
[+] View mortgage, auto loan and other account balances
[+] Set up Account Alerts and adjust your preferences
[+] Check and get updates on your credit score with Credit Sense®
[+] Easily access and manage your cards in app

Quick Access
[+] Enable Touch ID® or Face ID® for a fast and safe way to access your account
[+] View your balances on the go with Fast Balances

Enhanced Navigation
[+] My profile menu to manage notifications and personal preferences
[+] Navigation tray with quick access to our top used features
[+] Hamburger menu with all of the transactional tools needed to stay on top of your finances

Deposit Funds
[+] Deposit checks by taking photos of checks to deposit them
[+] Instantly view the processing deposit in your account

Make Transfers and Payments
[+] Transfer funds between your accounts and to other financial institutions
[+] View and manage your bills and recurring payments in one place

Disclosure
[+] Our mobile app is Free, mobile carrier message and data rates may apply
[+] Some features are only available for eligible account holders and/or accounts.

Ratings and reviews

Having to answer questions, every single login is both annoying and a security flaw since the answers are in plain text. It's even worse when it gets stuck on a loading screen, and i have to answer 5 times before opening the app. There's also nowhere on the app to see account/routing numbers if I want to quickly access that info.

I've been with the bank for over a decade and their app is gone through many changes. It can still be slow and have signing issues. But if the bank is open it can easily be fixed. It's nice to be able to utilize the features that they are slowly bringing in however I'm finding other apps more feature rich.

Updated(6/5/2023): scrolling problem is now fixed, but I'm keeping this here for reference. Don't force an update to an untested app again. Original review: Scrolling is backwards, try to scroll to the top, you end up at the bottom. The touch interface overall is just wonky. Did anyone actually test this update before releasing? Old version worked fine, would have been happy using the old version if it didn't force this broken version on us.