Patient Gateway

Mass General Brigham, Inc

About this app

With Mass General Brigham Patient Gateway, you can
- Review test results
- Manage your appointments
- Message your doctor
- Renew your prescriptions
- Pay your bill

Ratings and reviews

Can't really think of any ways it could be improved. Update: Minus one star. Recently I've frequently been unable to send messages I've composed. It seems to be random. Have to copy paste into the Web app, which seems to always work. To be fair this may be less of an app issue than an issue with my specific hospital's servers or something. But I think the app should be able to fail over to at least save drafts locally if it loses server comms, or queue locally and try resending in background.

This program is the pits. You get an email telling you that you have a message you need to read it in the portal, with a link to the login page. You go there, log in, find the message (not easy) and it tells you that you have something you need to read, but you have to go to a different heading (and the headings not only are grouped in a very illogical and counter intuitive way, but they don't quite correspond to the headings' names given in the instructions!) and find the right subtopic, and it turns out to be something like an appointment reminder, which they could have just told you in the email. The developers of this software are mostly interested in justifying their jobs, perhaps? Moreover, if you're writing a message, and there's a hiccup in your connection or in their server, all you work is gone, and you start the message over again. They should be ashamed.

Very helpful to review what the doctor actually said and what they wrote about you. Oftentimes, mistakes need to be corrected. it is great to read y our test results right away, and not wait to see the doctor at a follow up to be told what a certain test revealed. This app allows you to write messages directly to your doctor, make or change appointments, and it also offers explanations of words used in medicine that we may not understand. So efficient!

What’s new

Miscellaneous bug fixes and improvements