Pronto - San Diego

2.51K reviews
Content rating
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About this app

PRONTO makes buying fares for MTS and NCTD easier than ever. Add money to your PRONTO app, then scan your phone at the validator each trip you make. Our pay-as-you-go function means you always get the best fare! When using the app, hold your phone 5 to 6 inches below the validator to scan your barcode.

The PRONTO app can also help you plan trips, see real-time arrivals, get service statuses, save favorite stations, and find stops for San Diego County area transit so you can plan your trip around San Diego without any problems.

Always Get The Best Fare
With PRONTO, you can pay-as-you-go* by adding money to your PRONTO account with a credit or debit card. Every time you scan your app, the appropriate one-way fare is deducted from your balance. Look for validators at Trolley, SPRINTER and COASTER stations, and onboard buses.

You will never be charged more than a Day Pass ($6 Adult or $3 Reduced Fare) in a given calendar day, regardless of how many trips you make. Likewise, you will never be charged more than a Month Pass ($72 Adult or $23 Reduced Fare) regardless of the number of trips in a calendar month.

You can track your progress toward a Day or Month Pass in the PRONTO app.

*Pay-as-you go features not available for COASTER (must prepay for Day or Month Pass).

Manage Your PRONTO Cards
• Register your PRONTO card for balance protection
• Load money onto your card using a debit/credit card
• Set up autoload to top off your card automatically when your balance gets low
• See your balance, current fare, and earned passes
• Look up your recent scans, transfer times, and payment history
• Manage multiple PRONTO cards for your family or group
• Block/Unblock a lost or stolen card

Next Departures:
• Find Next Departures using stop number, address or landmarks
• See real-time bus and train service statuses and news
• Map and List view of Nearby Stops
• List of recent stops and favorites

Trip Planning:
• Plan a trip using popular landmarks or addresses
• Full trip itineraries with fare information, actual walking distance, and map view
• Set alerts to notify you when transit is arriving
• See a list of recent trip plans
• Save favorite stops for easy access

Need More Help?
Contact PRONTO Support at 619-595-5636
Updated on
Jul 10, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 2 others
This app may collect these data types
Location, Personal info and 4 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.49K reviews
Melissa Polkine
September 10, 2023
Inconvenient all around. You can't purchase a day pass on the app. Because of that, I got a physical card, bought the day pass, and then linked it to the app. But when I tapped in from the app, it charged me the normal fare with the transfer window??! There's really no point having the app if it's not going to do what a physical card would anyway. Also, I couldn't delete an old card, and the QR code only shows the first card, so I had to go through a few screens to tap in anyway! Inconvenient!
3 people found this review helpful
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San Diego MTS
September 18, 2023
Hi, we apologize for this. Please send us your concern at along with the screenshot of the error you receive. This will be handled with utmost priority.
Maurice Caler
February 27, 2022
A convenient trip planner and payment method for San Diego transit. I had no issues with route planning, logging in or adding funds. The reason for only 3 stars is because the app does not show the funds deduction after use. I have to manually refresh or force a restart to get it to show what funds are left. But even those steps don't always update the available amount. It is quite surprising that a feature rich app fails so badly to handle the available funds. That being said, it is the most convenient means of taking the bus that I have experienced.
26 people found this review helpful
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Colonel Slapstick
September 29, 2021
The QR code takes a while to scan unless you get lucky. On average I'd say it takes me 10 seconds. A major improvement would be if they added NFC support. Then you could just put your phone near the reader and it would work without having to scan anything. Or at the very least update the scanner so it can read qr codes at a specific distance. Then place a physical shelf at the correct distance so all riders have to do is place their phone down without worrying about angle or distance.
46 people found this review helpful
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What's new

1. Ability for users to delete account directly from the mobile app
2. Miscellaneous bug fixes and improvements