
Sevenstars
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App is useless, it can't load schedules 90% of the time and are estimations if they do load. Buses often leave early, L is the most unreliable public transportation I've ever had the misfortune of dealing with anywhere, in any city on Earth. L is supposed to run every 6 minutes, I've had 30+ extra minutes and was stuck waiting so long for the L that I missed the bus I should have waited over 30 minutes for after getting off the L. New UI is objectively worse.
17 people found this review helpful

Aly
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This app used to be super reliable for me but they keep updating it and making it even more confusing to read. They're trying to make it super intuitive or something but it really doesn't need to be. I miss how it used to look. Just missed by bus because there are 2 different arrival times and I was focused on the one constantly updating... which I guess was the wrong one? It also deleted all my favorites again š„²
25 people found this review helpful

The Dreamer
I don't like the new updated app. It took away my favorite routes i had saved. When I added the routes back, it saved the routes for that time only. Seeing the nearby buses is nice, but I spend too much time checking the direction of that bus. My favorites would previously show the buses I selected and the next time that bus was due. The app also used to track the buses and say if one was late, canceled, or early. The app was not always accurate, but it used to be more accurate than Google.
66 people found this review helpful
Southeastern Pennsylvania Transportation Authority
January 31, 2025
Appreciate your feedback and are sorry you are having issues with the new app. Weāve made some improvements to the new app since it launched in December, so please try to update the app and try again. If you are having a specific problem, please reach out by tapping the Help tab and tapping Live Chat or Feedback Form. Thanks for riding!