8x8 Work

8x8, Inc

About this app

Take the 8x8 Work service with you on the go with the 8x8 Work Mobile app for phone, video conferencing and chat. 8x8 Work Mobile app is an all-in-one cloud-based collaboration tool that organizations around the world use to mobilize their workforce. Whether you work for a small business or a large corporation, 8x8 Work Mobile can be an indispensable part of your company’s remote workforce and work-from-home strategy.
8x8 Work Mobile includes a Cloud phone, HD video conferencing, chat, directory services and more. It integrates seamlessly with 8x8 Work Desktop to provide users with the same features and benefits when they work remotely as they would have in their office.
Key Benefits
All-in-One Collaboration Solution — 8x8 Work Mobile lets you stay productive with calls, video conferencing and chat, all in one app.
Stay accessible to all your contacts via your business phone line using your personal phone
Communicate timely business-critical information using Video Meetings and direct-to-YouTube live streaming
Reduce email reliance with public and private chat rooms to help your communications stay organized around projects
Onboard new remote workers or employees based in new office locations quickly
The admin portal provides IT managers with the same administration capabilities whether employees are remote or in the office
Key Features
Make HD audio calls with contacts from your company directory or personal contact list.
Host video and audio meetings from your phone, record meetings and chat with meeting participants
Check presence status and send messages, share files and @mention colleagues in 1:1, private or public chat rooms
Set business hours and turn-off incoming calls and notifications either for a selected period of time or outside of your work hours
Choose Wi-Fi or cellular data for a consistent calling experience

FAQ: https://support.8x8.com/cloud-phone-service/voice/work-mobile

Use of the 8x8 Work Mobile app requires a paid 8x8 X Series subscription or a free 8x8 Express trial account.

Ratings and reviews

I have 8x8 installed on my computer and my desk phone. I ONLY have it on my cell phone to text. Because of this, I turn off all permissions and do not allow it to ring on my cell phone. Every time I switch screens or have it open longer than 5 seconds, I am notified that permissions are off. I can not receive calls. Mic is off. I KNOW it is OFF. I turned it OFF. Stop hassling me about it being off. It is so very annoying and over the top! PLEASE STOP THESE NOTIFICATION!

Leaves a lot to be desired. I can't always hear the "phone" ring, but I hear my own phone no problems. Many times I find that my DND on the app has been turned on for no reason. My computer app doesn't work any better either. Have had multiple calls to customer service with only a band-aid applied. If I could change phone app, I would, but the company I work for uses it, so I'm stuck using it.

Almost done with my trial period, and I plan on continuing as a paid customer. Pros: Intuitive controls, all features available in single app, responsive customer support, very configurable. You can't find a better value in this industry. Cons: Some support reps need better training. Also, admin should be able to allow users to delete messages.

What's new

- Combo users (having both a UC and a CC license) are showing now as one directory entry, by listing both extensions in the same contact card
- Bugs and minor improvements