
Christa
The features in the app are good, and I definitely like having the ability to do account transfers on my phone. Unfortunately though, the app is extremely glitchy. Half the time I sign in, the screen is completely frozen and I'm unable to view any of my accounts. I've tried restarting the app, reinstalling the app, restarting my phone, ect. Nothing works. This is EXTREMELY frustrating and I really hope this issue gets fixed soon!!
6 people found this review helpful
WSECU Digital Banking Systems
February 4, 2021
We're so sorry for this experience, Christa; it's not what we're striving for. It seems like some Samsung devices are running into freezing issues, and we're working to get this fixed as soon as we can. Thanks for your understanding and constructive review.

Travis Morrow
1-minute time limit? As quickly as possible, I go to Transfer funds, pick the accounts and amount and before I can hit the transfer button on the last page, it kicks me out and tells me my secured connection has timed out. Pretty annoying. Did it when I was trying to get into my security settings, too. Good app, otherwise when I actually can use it. Better than the old one, for sure. Please fix this.
14 people found this review helpful
WSECU Digital Banking Systems
June 25, 2020
Thanks for your review, Travis. This isn't designed behavior, though we are aware of some members running into this issue lately. We're working on a fix and would greatly appreciate gathering details from you to help us pinpoint the cause. Please reach out by phone when you have a few minutes - 800.562.0999.

A Google user
While there is increased functionality over the last version, the loss of key functionality and overall quality makes it a loss. As someone who doesn't live in WA, I rely heavily on mobile deposit. This function is now garbage. The camera function provides guidelines for the check that are not realistic for standard sized checks. The picture is blurry, and tapping on the screen doesn't focus the image. I'll give back fingerprint sign on if I can deposit my money again.
24 people found this review helpful
WSECU Digital Banking Systems
February 11, 2020
We can absolutely understand your frustration, Kristina. We're actively working to resolve the mobile deposit issues some members are experiencing and will make sure that feature is functioning the way it should before discontinuing the old app. Thanks for hanging in there.