Pak Identity

National Database & Registration Authority

About this app

Pak identity is NADRA’s Online identity issuance service for Pakistani citizens that provides an end-to-end solution for applying for identity card. NADRA has launched this app to facilitate Pakistani citizens to apply for following identity documents
• Modification of CNIC
• Renewal of CNIC
• Reprint / Lost of CNIC
• New NICOP
• Modification of NICOP
• Renewal of NICOP
• Reprint / Lost of NICOP

Functionalities:
• Account creation with email, mobile number and biometric verification.
• User login through biometrics (Fingerprints / Facial)
• User-based inbox with a list of all applications
• Interactive data acquisition
• ICAO-based photograph capture through the mobile camera.
• Fingerprints acquisition through mobile camera
• Digital signature capture through the mobile touchscreen
• Document upload through both mobile cameras and by uploading files
• Attester verification through OTP
• Online payments

Ratings and reviews

I have been trying to capture the finger print but the app close down itself. Some time it says citizenship number missing. Some time says error occurred but does not capture the print. There should be an alternative way too. Adding the online service is one of the best things but functionality and customer experience should have importance. What good it would be if could not serve the purpose. Hope this can be improved.

"Unparseable date" error. I've lived in after using the app last year to process another family members card. However it says I have to biometrically verify my account. I put all the details in and submit, but it pops up with a box saying 'unparseable date'. It will not let me progress. Tried on two phones, same issue. I've emailed them a week ago, no response (shock).

I have been using the Pak Identity app and find it extremely useful. However, I have a suggestion for improvement regarding the signature screen. It would be great if you could consider adding a redo button in the signature screen. Sometimes, users may make a mistake or want to make adjustments to their signature, and having a redo option would make the process more user-friendly.

What's new

Following changes are done. (Version - 3.0.1)
1) Improved fingerprint capturing process.
2) Improved photograph capturing and uploading process.
3) Enhanced user experience by improving UI/UX.
4) Bug fixes based on user's feedback​.