MyPrimetel

Primetel

About this app

Manage your account and services Internet | Mobile | TV:
- Check your balance (data, minutes, sms)
- View and pay your bill
- Change your Wi-Fi name and password
- Transfer your eSIM to your new device
- Convert your SIM to an eSIM
- Manage your monthly Spending Limit
- Change your payment method
- Top-up easily and securely

Useful tools:
- Receive Name Day notifications
- Find on-call pharmacies, green points and petrol stations
- Create your personal QR contact card

Instant application:
- Be the first to learn about the new Primetel offers
- Apply online quickly and easily through the app

Ratings and reviews

It is one of the most stupid, useless and user-unfriendly application in the world. 1. Customer support doesn't work (an error "smthg went wrong") 2. There is no button to log out 3. There is no option to add the card for payment, so you have to fill the payment form with your hands every month (6 fields!!! ) 4. You can't change the payment method because the app says you should register, and if you are a registered user, this flow just ends with an error "your are already registered"

Could be better. My real problem with Primetel, and I have been a customer for around 12 years or more, is that they are not very flexible. I have a package that I use only about a third of, but they will not exchange unused services for those that I will use. All they say is buy a bigger package. Great, then I waste even more money and even more service goes unused.

This app is seriously flawed and dated. As soon as I open the app, there's an intro screen? Such intros don't introduce anything than just consume energy and time for the user that downloaded your app. We already know its Primetel, we downloaded your app, no need for introductions and pointless logo animations. After that is done, I can't do absolutely anything because the page is buffering indefinitely. Fix your UX, and seriously redo the whole thing otherwise you wasted your money on nothing.

What’s new

This updated version includes bug fixes and improvements