Altex

Altex Romania SRL

About this app

ALTEX application - simple, friendly and intuitive. Enjoy the complete online and in-store shopping experience. With the ALTEX application you buy the desired products quickly and safely. You have all the offers in one place, whether you want perfumes, cosmetics, drinks, toys, appliances or IT products. We bring your package directly to the door or you can choose to pick it up yourself from one of the ALTEX stores. You can always save the desired products in the wishlist section and you can follow their availability. You can opt for cash on delivery or online in interest-free installments.

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Ratings and reviews

Worst customer support I have ever encountered. I had to wait 2 months for an order that I made. Customer support was useless. I made up the courage to order again after that and I am still waiting after 14 days, I payed for a new product, they told me after 14 days that the only have the product exposed in the stores... Horror, never again.

Unprofessional. 1.It does not not provide any delivery tracking information especially for the goods delivered internally by altex. 2.After placing an order with pickup from the store, you are informed that the order is placed successfully and you will be notified by the store for confirmation. It's been 3 day since I placed the order and nobody contacted me for confirmation even though the order status in the app is fully confirmed. 3. They don't provide any voucher tracking

They broke the terms and conditions of issuing the voucher.Once you give up your old washing machine, they need to issue a voucher of 150 lei in 15 bussines days. It has been 1 month and 6 days and still did not release the voucher.Called 2 times and nothing happened, customer service said he noted the problem in their internal files! Unfortunately I lost my trust in Altex and gonna think twice when buying from them !Called several times and chose the option to be called back ,never happened!

What's new

Imbunatatiri generale de interfata si performanta.