
Razvan Paveliu
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I cannot install eSIM from the app,. My phone is compatible. When I press the installation button within the app, nothing happens. I tried to generate a QR-code for installation on another device, the QR-code has not been generated - just an white empty square. I tried to install eSIM with and without the physical SIM inserted in the phone, I reinstalled the app, nothing worked. I contacted Telenor client support via phone, they couldn't solve the problem, no idea why it's not working.
Telenor, Sweden
May 14, 2026
Hello Razvan! Thank you for explaining the situation and trying several troubleshooting steps. I’m sorry to hear you still have issues installing your eSIM. Please contact customer service again so our technical support can investigate further and check if anything was missed during the last call. /Linda

A Google user
Having an issue with adding payement. I succesfuly finish off the 3D (verified by VISA) part, and then the app just shows a blue screen with a looping circle... which goes on forever. I'd love to make use of the get the 6th ladda for free, but as things are now, I won't be getting the benefit.
22 people found this review helpful