4.95K reviews
Content rating
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About this app

The OneNUHS App is a mobile healthcare app solution that aims to empower, engage and enable patients to manage and take charge of their health. Developed by the National University Health System (NUHS) and Integrated Health Information Systems (IHiS) Pte Ltd, users will be able to access health information and services across the following NUHS institutions:
• National University Hospital
• Ng Teng Fong General Hospital
• Alexandra Hospital
• Jurong Community Hospital
• National University Polyclinics
• National University Heart Centre, Singapore
• National University Cancer Institute, Singapore
• National University Centre for Oral Health, Singapore
• Jurong Medical Centre

Patients will be able to:
• Manage their appointments and receive notifications for appointment reminders
• Register on the go and check their queue status
• Request for medication refills or top-ups
• Purchase and download their medical reports directly from the app
• View and make payment for outstanding bills
• Access the app using biometric data such as fingerprint and facial recognition
• Link to ‘MyInfo’ in Singpass for a more convenient set up of ‘My Profile’
• Pre-fill appointment and medication request forms with their contact details once ‘My Profile’ has been set up
• Enable caregiver consent to access functions of the app
• View health records such as lab test results, immunisation and prescription records
• Obtain recommendations on health screenings and vaccinations based on their demographics and health status
• Interact with the chatbot to obtain information on clinic operating hours and other commonly asked questions
Updated on
Nov 30, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Health and fitness and 3 others
Data is encrypted in transit
Data can’t be deleted
4.95K reviews
Joey Chue
January 25, 2023
The app keeps showing "We Are Experiencing Connectivity Issues, Please Try Again Later" when I try to view my appointments & bills. How am I suppose to make payments for the bills using the app or viewing full list of appointments? Kindly provide alternative(s) for making payments to avoid charging late payment fees. There was no notification when appointment was generated by the system. Lucky I login to check, otherwise I may miss the appointment(s). Kindly resolve all these issues asap.
2 people found this review helpful
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December 13, 2022
When trying to retrieve my past bills for claims purposes, the app keeps showing "We are experiencing a connectivity issue. Please try again later". This has persisted for days and is also present on other devices. Incredibly frustrating as NUH doesn't have a physical business office yet the app is malfunctioning.
13 people found this review helpful
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National University Health System Private Limited
December 16, 2022
Dear jimfwh, thank you for your feedback. We are constantly looking into improving our app, hope you could bear with us in the meantime. Thank you.
December 31, 2022
Cant even describe how useless and frustrating this app is and we are being asked by the hospital staff to use it at every opportunity. This app serves none of its intended purpose. Constant connectivity issue, cant navigate the app at all. Doesn't even provide the link to join teleconsult and yet it is the only way to do so. Please do something to this app or shut it down. Least you can do is stop asking everyone to use it when it does NOT work.
6 people found this review helpful
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National University Health System Private Limited
January 6, 2023
Dear Wen, we apologise that you had an unpleasant experience. Thank you for your suggestions on improvement areas. We seek your patience and understanding as we work to improve the app along the way. Thank you.

What's new

Bug fixes and enhancements.