
P Mrah
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I don't know, maybe it happened after the last update, but your service isn't working at all. I forgot the password for my account (from which the app logged me out on its own for some reason—but again, perhaps because of some update), and when I reset my password, you're supposed to send a confirmation email to the address I entered. I’ve done this six times, and after four hours, I still haven’t received anything. You have issues with app communication, developers—please look into this.
1 person found this review helpful
Železničná spoločnosť Slovensko, a.s.
July 8, 2026
Vážený zákazník, ďakujeme za reakciu. Chceli by sme váš podnet dôkladne preveriť, avšak potrebujeme viac detailov. Zašlite nám prosím informácie (email použitý pri prihlasovaní a resetovaní [veľmi dôležité], dátum a čas [nesmie byť staré], screenshoty/video aj z aplikácie/webu, typ zariadení a OS atď.) na emailovú adresu info@slovakrail.sk.

Benjamín Chrvala
Terrible long time using experience. Purchasing tickets is like lottery. If app decided not to let u buy one, it just don't. People states this in reviews for a long time and nothing changes. It seems to be worse irl. I do not recommend using at all.
Železničná spoločnosť Slovensko, a.s.
July 8, 2026
Vážený zákazník, ďakujeme za Vašu reakciu. Chceli by sme váš podnet dôkladne preveriť, avšak potrebujeme viac detailov. Zašlite nám prosím podrobnejšie informácie (dátum a čas nákupu, vyhľadané spojenie, email použitý pri prihlasovaní, screenshoty/video z aplikácie, typ zariadení a OS atď.) na emailovú adresu info@slovakrail.sk.

gg vp
This app has serious issues even with its most basic function — purchasing tickets online. Every time I attempt to buy a ticket using credit card or Google Pay, the app freezes on endless loading. The payment simply doesn't go through, it just keeps spinning forever. This problem has been going on for several days now. Because of this, I can't purchase any tickets. Please fix this issue, otherwise the app is almost useless.
2 people found this review helpful